Sylvain Francoeur
Edmundston
Summary
T Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Easygoing Electronics Sales Associate offering 7 years of expertise in high-volume electronics environments. A driven employee dedicated to providing exceptional service and great customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NTT Data
Edmundston, NB
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Site Security Officer
Securitas Security
Edmundston, Canada
05.2023 - 07.2024
- Streamlined security procedures, leading to quicker response times during emergency situations.
- Developed strong relationships with site personnel, fostering a sense of teamwork and collaboration in maintaining security standards.
- Effectively managed visitor access by verifying credentials, issuing temporary passes, and maintaining an up-to-date database of authorized individuals.
Key Holder Supervisor
Cannabis N-B
Edmundston, NB
11.2022 - 07.2023
- Counted out cash drawers and balanced totals. Directed customers to correct store locations. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Computer Technician Consultant
Staples
Edmundston, NB
10.2021 - 10.2022
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Diagnosed and determined system issues to route for repair.
Receiving Supervisor
Meuble Levasseur
Edmundston, NB
09.2018 - 05.2019
- Managed department priorities and provided leadership for on-time delivery production
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Maintained clean work area that adhered to strict safety standards.
- Oversaw staff to prepare production cycles on time using specified requirements.
Education
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston
06.2008
High School Diploma -
Polyvalente a m sormany
06.2007
Skills
- HelpDesk Support
- Preventive Maintenance
- Attention to Detail
- Remote Support
- Customer Service
- Troubleshooting and Diagnostics
- Materials Transport
- Staff Training
- Complex Problem Solving
- Resource Management
- Educational Leadership
- Client Presentations
- Surveillance systems operation
- Sales Development
- Fire Safety Knowledge
- Incident Investigation
- Perimeter Patrols
- Incident Reporting
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
NTT Data
10.2024 - Current
Site Security Officer
Securitas Security
05.2023 - 07.2024
Key Holder Supervisor
Cannabis N-B
11.2022 - 07.2023
Computer Technician Consultant
Staples
10.2021 - 10.2022
Receiving Supervisor
Meuble Levasseur
09.2018 - 05.2019
High School Diploma -
Polyvalente a m sormany
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston