Sylvain Francoeur
Edmundston
Summary
T Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Easygoing Electronics Sales Associate offering 7 years of expertise in high-volume electronics environments. A driven employee dedicated to providing exceptional service and great customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NTT Data
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Site Security Officer
Securitas Security
05.2023 - 07.2024
- Streamlined security procedures, leading to quicker response times during emergency situations.
- Developed strong relationships with site personnel, fostering a sense of teamwork and collaboration in maintaining security standards.
- Effectively managed visitor access by verifying credentials, issuing temporary passes, and maintaining an up-to-date database of authorized individuals.
Key Holder Supervisor
Cannabis N-B
11.2022 - 07.2023
- Counted out cash drawers and balanced totals. Directed customers to correct store locations. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Computer Technician Consultant
Staples
10.2021 - 10.2022
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Diagnosed and determined system issues to route for repair.
Receiving Supervisor
Meuble Levasseur
09.2018 - 05.2019
- Managed department priorities and provided leadership for on-time delivery production
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Maintained clean work area that adhered to strict safety standards.
- Oversaw staff to prepare production cycles on time using specified requirements.
Education
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston
06.2008
High School Diploma -
Polyvalente a m sormany
06.2007
Skills
- HelpDesk Support
- Preventive Maintenance
- Attention to Detail
- Remote Support
- Customer Service
- Troubleshooting and Diagnostics
- Materials Transport
- Staff Training
- Complex Problem Solving
- Resource Management
- Educational Leadership
- Client Presentations
- Surveillance systems operation
- Sales Development
- Fire Safety Knowledge
- Incident Investigation
- Perimeter Patrols
- Incident Reporting
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
NTT Data
10.2024 - Current
Site Security Officer
Securitas Security
05.2023 - 07.2024
Key Holder Supervisor
Cannabis N-B
11.2022 - 07.2023
Computer Technician Consultant
Staples
10.2021 - 10.2022
Receiving Supervisor
Meuble Levasseur
09.2018 - 05.2019
High School Diploma -
Polyvalente a m sormany
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston
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