Sylvain Francoeur
Edmundston
Summary
T Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Easygoing Electronics Sales Associate offering 7 years of expertise in high-volume electronics environments. A driven employee dedicated to providing exceptional service and great customer experiences.
Overview
5
5
years of professional experience
Work History
Site Security Officer
Securitas Security
05.2023 - Current
- Anticipated potential security issues by staying informed on current events and industry trends, adjusting site strategies accordingly.
- Streamlined security procedures, leading to quicker response times during emergency situations.
- Assisted in the development of contingency plans for various emergency scenarios, ensuring preparedness and resilience in times of crisis.
- Facilitated smooth traffic flow on-site by enforcing parking rules and managing vehicle entry points during peak hours.
- Optimized the use of surveillance systems, enhancing overall site visibility and monitoring capabilities.
- Improved communication between different shifts by implementing standardized handover procedures for critical information sharing.
Key Holder Supervisor
Cannabis N-B
11.2022 - Current
- Counted out cash drawers and balanced totals. Directed customers to correct store locations. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Computer Technician Consultant
Staples
10.2021 - 10.2022
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Diagnosed and determined system issues to route for repair.
Handyman
La bonne assiette
05.2019 - 02.2020
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Used professional grade tools and equipment to perform wide range of handyman services.
Receiving Supervisor
Meuble Levasseur
09.2018 - 05.2019
- Managed department priorities and provided leadership for on-time delivery production
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Maintained clean work area that adhered to strict safety standards.
- Oversaw staff to prepare production cycles on time using specified requirements.
Education
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston
Edmundston, NB06.2008
High School Diploma -
Polyvalente a m sormany
Edmundston, NB06.2007
Skills
- HelpDesk Support
- Preventive Maintenance
- Attention to Detail
- Remote Support
- Customer Service
- Troubleshooting and Diagnostics
- Materials Transport
- Staff Training
- Complex Problem Solving
- Resource Management
- Educational Leadership
- Client Presentations
- Surveillance systems operation
- Sales Development
- Fire Safety Knowledge
- Incident Investigation
- Perimeter Patrols
- Incident Reporting
Languages
English
Native or Bilingual
Timeline
Site Security Officer
Securitas Security
05.2023 - Current
Key Holder Supervisor
Cannabis N-B
11.2022 - Current
Computer Technician Consultant
Staples
10.2021 - 10.2022
Handyman
La bonne assiette
05.2019 - 02.2020
Receiving Supervisor
Meuble Levasseur
09.2018 - 05.2019
Carpentry Framing And Forming Foundation
CCNB - Campus D'Edmundston
High School Diploma -
Polyvalente a m sormany
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