Sylissa Zamora
La Puente
Summary
Confident Massage therapist with knack for client relationship building and customer service. Possesses great physical strength and judgement. Experience in massage healing techniques and methods. Compassionate LMT with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Massage Therapist
Hand and Stone Massage and Facial
12.2024 - Current
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Established and implemented massage protocols and procedures.
Massage Therapist
Glen Ivy Hot Springs
07.2023 - 11.2024
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Established and implemented massage protocols and procedures.
- Assessed clients to determine appropriate massage techniques to apply.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Evaluated client conditions to recommend appropriate massage therapy methods.
Medical Receptionist and Massage Therapist
Natural Wonders Healthcare
06.2017 - 12.2023
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed massages for clients using hot stone, Swedish, deep tissue and sports methodologies.
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Varsity Tennis Assistant Coach
Los Altos High School
08.2019 - 10.2021
- Enhanced player performance by providing individualized coaching and targeted training drills.
- Contributed to team success by assisting head coach in strategic game planning and match analysis.
- Improved player technique through focused skill development sessions and video review.
- Maintained safe, organized, and efficient practice environment for optimal participant experience.
- Supported injury prevention efforts with implementation of proper warm-up routines and conditioning exercises.
- Developed strong rapport with athletes, fostering a positive team culture through effective communication and motivational techniques.
- Facilitated collaborative learning experiences with group lessons, promoting teamwork and camaraderie among players.
- Managed equipment inventory and maintenance, ensuring availability of necessary resources for all practices and matches.
- Promoted good sportsmanship among athletes by modeling respectful behavior both on-and offcourt.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Created and organized off-season tennis camps for 2 years.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed relationships with clients to provide ongoing support and encouragement.
Education
Associate of Science - Sports & Rehabilitation
Fremont University
Cerritos, CA06.2022
High School Diploma -
Los Altos High School
Hacienda Heights, CA05.2017
Skills
- Patient Data Processing
- Front Desk Operations
- Information Gathering
- Effective Communication
- Acute and Chronic Pain Management
- Deep Tissue Massage
- Muscle Strengthening Techniques
- Relaxation Techniques
- Pressure Points
- Stretching Exercises
- Client Service
- Cupping Therapy
- Hot Stone Massage
- Improving Wellbeing
- Active Listening
Certification
LMT - Licensed Massage Therapist
Certificate # 89727
Additional Information
References:
1. Joseph Patti (Massage Therapist Instructor at Fremont University)
760-567-9112
joseph.patti@fremont.edu
2. Ricardo Yancey (Massage Trainer/ Therapist at Glen Ivy)
760-612-3497
ricardoyancey@gmail.com
3. Dr. Atil Narayan, DACM, L.Ac. (Chief Executive at Natural Wonders Healthcare)
626-377-0753
naturalwondershealthcare@gmail.com
Timeline
Massage Therapist
Hand and Stone Massage and Facial
12.2024 - Current
Massage Therapist
Glen Ivy Hot Springs
07.2023 - 11.2024
Varsity Tennis Assistant Coach
Los Altos High School
08.2019 - 10.2021
Medical Receptionist and Massage Therapist
Natural Wonders Healthcare
06.2017 - 12.2023
LMT - Licensed Massage Therapist
Certificate # 89727
Associate of Science - Sports & Rehabilitation
Fremont University
High School Diploma -
Los Altos High School
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