SYL JACK
North York,ON
Summary
Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.
Overview
17
17
years of professional experience
Work History
UBER DRIVER
Self Employed Services
Toronto, Canada
01.2016 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
Mail Sorter
Purolator Courier
Toronto, ON
01.2008 - 01.2016
- Welcomed customers and addressed any inquiries or concerns with professionalism
- Provided fast, friendly and accurate service in an extremely fast paced environment
- Accurately entered all orders into a POS system, determined charges and accepted payment
- Prepared orders in accordance with customers’ specifications
- Ensured that all food and beverages met high quality standards prior to serving
- Responsible for cleaning all areas of the store and for sanitizing equipment
- Received, unpacked and stored supplies in their designated storage area
- Communicated with team members to ensure smooth day-to-day operations
- Responsible for closing the store; ensured that the store was clean and that all products were fully stocked
Education
Bachelor of Arts - Human Rights And Equity Studies
York University
Toronto, Keele St01-2017
HIGH SCHOOL DIPLOMA -
GED
02-2011
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Safe driving
- Cleanliness
- Customer engagement
- Passenger transportation
- Vehicle maintenance
Languages
English
Professional Working
Timeline
UBER DRIVER
Self Employed Services
01.2016 - Current
Mail Sorter
Purolator Courier
01.2008 - 01.2016
Bachelor of Arts - Human Rights And Equity Studies
York University
HIGH SCHOOL DIPLOMA -
GED