Syemira Gonzalez
Watsonville
Summary
Experienced Medical Representative in delivering exceptional Customer Service and Administrative Support. Proficient in electronic billing and data collection systems, including Next Gen EMR. Skilled in accurately managing patient documentation, optimizing workflows, and resolving issues to ensure a positive experience for patients. Committed to providing the highest level of service and contributing to the success of the organization. Known for consistently maintaining professional appearance and attitude.
Overview
2
2
years of professional experience
4046
4046
years of post-secondary education
Work History
Front Desk Receptionist
Bay Eye Medical Group
Santa Cruz
11.2024 - Current
- Managed patient medical records using electronic health record systems.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Assessed patient needs and matched them with appropriate specialists effectively.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
Medical Representative
The Foot Doctors
Santa Cruz
08.2024 - 10.2024
- Greet 30-40 patients daily while providing new patient paperwork, scanning IDs, insurance cards, and accompanying patients to their waiting room.
- Maintain and organize a confidential filing system of 250+ patients daily.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Obtain 100+ pre-authorizations weekly using specific CPT and ICD-10 codes.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Sales and Marketing Assistant
Brookdale
Scotts Valley
01.2024 - 08.2024
- Developed and executed marketing campaigns to promote products and services.
- Provided support in the preparation of presentations, proposals, and reports for clients.
- Coordinated with other departments to ensure successful execution of marketing plans.
- Collaborated with team members on various projects such as developing promotional materials, brochures, emails.
- Responded promptly to customer inquiries via phone calls or emails.
- Managed budgets associated with each project while staying within set guidelines.
- Provided administrative support to supervisor and teammates.
- Performed administrative tasks to streamline organizational productivity.
Activities Assistant
Brookdale
Scotts Valley
10.2023 - 05.2024
- Provided one-on-one assistance with activities for those who needed it.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Documented progress notes regarding participant's involvement in recreational programming.
- Upheld positive quality of life standards for residents of all ability levels.
- Coordinated musical guests, movies and other types of resident entertainment.
- Planned, organized, facilitated and promoted diverse recreational programs.
Concierge/Administrative Assistant
Brookdale Assisted Living
Scotts Valley
05.2023 - 10.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Occupational/Vocational - Foundations of Nursing/CNA Program
Mission Trails ROP
Salinas, CAHigh School Diploma -
Everett Alvarez High School
Salinas, CASkills
- Data Entry
- Scheduling
- Detail Oriented
- Customer Service
- Excel, Word and Outlook
- Communication & Interpersonal Skills
Education and Training
other,other
Timeline
Front Desk Receptionist
Bay Eye Medical Group
11.2024 - Current
Medical Representative
The Foot Doctors
08.2024 - 10.2024
Sales and Marketing Assistant
Brookdale
01.2024 - 08.2024
Activities Assistant
Brookdale
10.2023 - 05.2024
Concierge/Administrative Assistant
Brookdale Assisted Living
05.2023 - 10.2023
Occupational/Vocational - Foundations of Nursing/CNA Program
Mission Trails ROP
High School Diploma -
Everett Alvarez High School