Syed Zain Moosa

• Built positive relationships with customers to increase repeat business.
• Quickly and accurately count drawers at start and end of each shift.
• Resolving customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Mentor team members to enhance professional development and accountability in workplace.
• Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
• Designed weekly sales promotions to attract new and repeat customers and increase sales.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Prepared internal and regulatory financial reports, balance sheets and income statements.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Processed employee termination paperwork at direction of supervisory staff.
• Coordinated employee training programs to improve productivity and performance.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
• Following up with the administration and security departments with notices.
• Managing employee benefits, administration payroll, health insurance and retirement plans

• Processing new orders upon confirmation and assigning tasks to merchandisers for the aisle and stock room
• Making sure the cashiers and supervisors are on top of the current promotions and following the standards and
procedures of Shoppers Drug Mart and BCLC
• Responding to customer queries and working on customer service strategies offered by all staff based on the surveys
and monthly reports from the head office.
• Preparing schedules for security guards (bi-weekly) based on the traffic in the store and reporting the manager for
confirmation.
• Authorizing day to day tasks and queries
• Cashing out AM-PM tills and closing the day

• Data management, finance plans and task management.
• Handling payments, financing, and day to day transactions.
• Answering phone calls and emails from clients and national/international colleagues.
• Store maintenance and complimentary ring cleaning for existing clients.
• Introducing new clients with Spence and introducing to basic knowledge about diamonds and services offered at the store.
• Carrying a professional and highly premium work environment.
• Supporting sales consultant and management
• Receiving new orders and repairs.

• Raised awareness of the charities and its efforts on a local and national level.
• Proactively engaged with community members to maintain established relationships and to acquire new participation,
sponsorship, and donation.
• To maximize opportunities for partnership and revenue growth.
• Approached individuals, schools, universities, and local authorities for sponsorship and donations.
• Participated in raising funds for campaigns and recruiting members for recognized charities such as: Amnesty
International, Doctors Without Borders, Care Canada, Canadian National Institute for the Blind, and UNICEF
• Training newly hired canvassers.

• Handling customer service inquiries, working with cashiers and merchandisers for a smooth day to day operations.

• Switching and cashing out tills
• Handling deposits and over-short reports.
• Dealing with product inquiries.
• Ensuring cashier/merchandising staff comply with all guidelines.
• Managing a professional work environment.
• Ensuring all loss prevention programs are implemented to standard.
• Ensuring standards of housekeeping is maintained.