Syed Zaid Ahmed
Fredericton,Canada
Summary
I am a result oriented and driven business student with a positive attitude, seeking a role to grow my skills and expertise at developing creative solutions while assisting organizations achieve their objectives and revenue goals. Ability to think creatively and apply research-based approaches to assignments, is one of my critical success factors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Setter
Solify
Toronto, Ontario
09.2023 - 01.2024
- Initiated outbound cold calls to prospective customers, effectively communicating the benefits of Solify's net-zero home emission plans.
- Qualified leads by assessing their needs, budget, and timeline to ensure alignment with Solify's products and services.
- Scheduled appointments with interested homeowners for meetings with the sales team, optimizing scheduling to maximize sales opportunities.
- Supported the sales team by providing them with qualified leads and relevant customer information to facilitate successful meetings.
- Ensured a positive experience for customers during the appointment setting process, fostering goodwill and potential for future business opportunities.
Student Manager
Sodexo
Fredericton, NB
09.2022 - 05.2023
- Prioritized seamless communication between staff, management, and customers to ensure effective coordination and execution of catering services.
- Oversaw and directed a team of part-time student catering staff, ensuring adherence to company standards and policies.
- Managed daily operations during assigned shifts, including scheduling, task delegation, and ensuring smooth workflow.
- Provided proficient customer service to individuals attending at my university, addressing inquiries, resolving issues, and ensuring customer satisfaction with respect and integrity.
- Managed inventory levels, conducted regular stock checks, and placed orders to maintain sufficient supplies.
- Assisted in planning and executing catering events on campus, such as weekly hockey/basketball games, ballroom events, and awards ceremonies.
IT Business Analyst
JD Irving
Moncton, Canada
01.2022 - 05.2022
- Engaged with Business through interviews and VOB workshops to gather functional/technical requirements & business rules by preparing As-Is process maps
- Prepared BRS and SDS to ensure all requirements that contribute to a business case are valid, applicable, and traceable
- Built use cases for GASBOY software application and developed test cases, while data warehousing into MS Azure Devops for further tracking of HLR’s
- Assisted in defining and optimizing company’s business processes and procedures to facilitate service.
Customer Service Desk
Premier Inn Resorts
Yercaud, India
09.2018 - 01.2019
- Handled customer queries related to bookings from walk-in guests and OTAs
- Arranged travel plans for guests requiring the service by coordinating with the Travel desk
- Performed data collection & analysis and presented performance dashboards for customer bookings to management
- Handled customer calls and provided effective solutions based on Premier Inn Resort’s policies
- Conducted periodic customer surveys to understand customer perception and presented findings and analysis to management.
Education
BBA - Business Administration And Logistics Management
University of New Brunswick (UNB)
Canada12-2024
Global SAT 2019
03-2019
IELTS Academic Proficiency Test
01.2019
Skills
- Requirements gathering & Analysis
- MS Office Suite
- Problem-solving skills
- Process mapping (MS Visio)
- Process Improvement
- Power BI, Tableau (Intermediate)
- Communication skills
- MS Azure DevOps
- Project Management
- Organized, diligent and tenacious
Hobbies and Interests
- Personality Development & Human Psychology; Digital Marketing & Innovation; Fitness, Well-being & Travel
Certification
- Lean Six Sigma Green Belt Certification - KPMG, India (2023)
- Lean Six Sigma White Belt Certification - JD Irving, Moncton (2022)
- Python Programming Intermediate Certification - Singapore (2019)
- ChatGPT & AI Hacks with MS Office - SkillsNation, Qatar (2024)
Languages
English
Full Professional
Urdu
Native/ Bilingual
Tamil
Professional
Timeline
Appointment Setter
Solify
09.2023 - 01.2024
Student Manager
Sodexo
09.2022 - 05.2023
IT Business Analyst
JD Irving
01.2022 - 05.2022
Customer Service Desk
Premier Inn Resorts
09.2018 - 01.2019
BBA - Business Administration And Logistics Management
University of New Brunswick (UNB)
Global SAT 2019
IELTS Academic Proficiency Test
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