Syed Wajahat Husnain
Surrey,BC
Summary
Accounts management. Controlling cash inflows and outflows. Reviewing financial records and accounting records. Managing the financial statements, reconciling accounts with bank statements and daily reports. Dynamic leader with a proven track record at Bell Mobility, adept in operations management and customer relations. Excelled in elevating team performance and enhancing security protocols, achieving significant improvements in client satisfaction and operational efficiency. Skilled in budget administration and team leadership, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
General Manager
Tiwana Investments U Ltd.
Uganda
09.2022 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Administrative Assistant
Connoisseur Grammar School
Pakistan
12.2018 - 08.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Retail Sales Manager
Bell Mobility
Regina, SK
03.2017 - 09.2018
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Security Supervisor
SRG Security Resource Group
Regina, SK
06.2015 - 08.2017
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Sales Associate
Bell Mobility
Regina, SK
04.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor Of Business Administration - Accounting
Information & Communication Technology
Cameroon07.2021
Welding Certification - Welding Foundation
Saskpoly Technic
Regina, SK05.2017
Grade 12 - Humanities
DPS & I.C
Pakistan08.2013
Grade 10 - Science
DPS & I.C
Pakistan03.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Inventory Control
- Administrative Skills
- Purchasing
- Business Administration
- Cost analysis and savings
- Cost Reductions
- Marketing
- Budget coordination
- Budget Administration
- Budget Analysis
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
General Manager
Tiwana Investments U Ltd.
09.2022 - Current
Administrative Assistant
Connoisseur Grammar School
12.2018 - 08.2022
Retail Sales Manager
Bell Mobility
03.2017 - 09.2018
Security Supervisor
SRG Security Resource Group
06.2015 - 08.2017
Sales Associate
Bell Mobility
04.2015 - 02.2016
Bachelor Of Business Administration - Accounting
Information & Communication Technology
Welding Certification - Welding Foundation
Saskpoly Technic
Grade 12 - Humanities
DPS & I.C
Grade 10 - Science
DPS & I.C