Syed Usama Shahzeb

· Responsible for daily engaging, leading and developing a team of 50-100 direct report Amazon Associates and Process Assistants in a distribution warehouse environment.

· Ensure that Associates has all the tools required to succeed and achieve the highest levels of safety, quality, attendance and performance.

· Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.

· Lead daily stand-up meetings at start of shift, and share shift plan, safety tips, success stories, recognize Associates for achievements, and communicate process and policy updates.

· Initiate and conduct process improvement drives by applying process improvement and lean principles in the form of Kaizen events, daily Gemba walk, 5S implementation and compliance at all workstations across the station.

· Conduct Root-cause analysis and report findings in the event of equipment breakdown and safety incidents and injuries, and execute contingency plans.

· Oversee and accurately track line haul truck deliveries, escalate late deliveries to the transportation team to ensure planned volume is not at risk. Execute contingency plan in case of late line hauls.

· Collaborate with site safety team, RME team, and various vendor team to ensure safe, smooth and efficient operations in the station. Build reliable relationships with various stakeholders in upstream and downstream operations within Amazon’s vast supply chain.

· Constantly audit various processes and associates to ensure safety and standard work compliance, and provide appropriate and unbiased feedback.

Process launches:

v Successfully launched Auto-Divert to Aisle (ADTA) automation process at DON8/DON9 and achieved 98% quality within one week of the launch.

v Successfully launched SSD1 and SSD2 cycles at DON8.

· Acting as a first point of contact for security officers, property management, retail and office tenants, and third parties.

· Log radio conversations and provide incident timeline for all the incident reports.

· Coordinating daily security operations, and ensuring compliance of Standard Operating Procedures.

· Responding to, and resolving security incidents.

· Ensuring protection of all security software and hardware systems against any internal and external authorized access.

· Managing access control, card-holder records, CCTV footage management, key management.

· Monitoring mailbox to timey and effectively communicate with property management, vendors, tenants and neighbor building security.

· Provide top of the line customer service to elite commercial tenants-CIBC, Microsoft, BCG, EllisDon construction; property management officials, dockmaster office, board members, real estate agents, Toronto Police, City of Toronto, Toronto Fire and the general public- Union station commuters.

· Assigning online training modules to building security, mentoring guards on response procedures and monitoring their performance remotely.

· Register biometrics for new hires, assign login credentials for security system access.

· Configure and troubleshoot building navigation system monitors remotely on floors 4-50.

· Perform camera audit, update and store CCTV footage on external hard drives, and train staff on the same.

· Dispatch building operations to attend to equipment and security system breakdown.

· Troubleshoot communication and patrolling equipment and perform basic repairs.

· Provided HR assistance to US based Amazon employees via outbound and inbound phone calls and emails.

· Handled queries regarding leave, accommodation, disability, attendance, payroll (ADP), direct deposit, stocks, resignation, employment verification, etc.

· Helped new hires with onboarding documentation and bank account setup and access cards activation.

· Cut tickets to partner teams for attendance and payroll corrections and tracked the status.

· Sent out reminder emails to foreign workers whose work permits neared expiry.

· Worked closely with other teams to keep up to date on policy and process changes, coordinate for quick resolution of cross-functional issues, and consult to improve processes and customer satisfaction.

· Assessed program risks with reviews of plans and analysis of available data. Furthermore, reviewed, and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

· Informed customers about processed payments and provided payment options setup assistance. Moreover, created, organized, and maintained employee personnel files to keep sensitive data secure.

· Contact potential leads via phone and emails and generate renew through field and online sales.

· Provide educational counseling for school/college/university students on online learning packages.

· Conduct seminars and workshops in colleges and universities for lead generation.

· Met sales target from week one of production.