Syed Usama Shahzeb
NORTH YORK,Canada
Summary
Syed Usama Shahzeb is a born problem solver who can help customers in a professional and concerned manner. I relate easily with all kinds of people and work well independently and as a member of a team. I elicit trust and confidence and generate enthusiasm in others. I am creative and effective with staff and managers, who inspire and support others to work at their highest level. I thrive in a competitive and challenging environment therefore I am goal oriented, creative, and resourceful. I keep overall project goals in mind. I am a fast learner, who knows how to comprehend new systems and methods quickly.
Overview
2
2
years of professional experience
Work History
Concierge
Magnum Protective Services
Toronto, ON
04.2021 - Current
- Vigilantly monitoring CCTV cameras covering the entire building and perimeter
- Closely observe all on-site events and make clear and precise shift reports and Special Incident Reports
- Provide top of the line customer service to residents, property management officials, contractors, board members, real estate agents and clients
- Perform Access Control duties to guard against theft, unauthorized access and maintain security of the premises
- Respond to alarms and investigate disturbances and irregularities
- Undertake elevator bookings with proper documentation, facilitate smooth move-ins and move-outs, perform fair pre and post inspections of the elevator and other vulnerable areas
- Efficiently receive, release and log parcels, mail, lost items, notices, etc
- Responsibly handling sensitive and critical documents, cheques, and information physically and electronically
- Perform multiple full building patrols to make sure the building and perimeter are safe and operating equipment is running smoothly
- Reply to queries from residents, visitors, site personnel via phone and email satisfactorily
- Promptly respond and attend to all kinds of complaints and take necessary action if a problem is under the scope of building security or notify concerned teams and personnel to get the problem resolved
- Carry out programming, activation, and deactivation of fobs and access cards
- Enter and update resident contact information on the enter phone directory and set up buzzers
- Assist security supervisor and property management with administrative tasks to achieve organizational objectives and improve office efficiency
- Helped new guards with building familiarization, locating various checkpoints, building forms, etc
- Uncompromisingly adhere to security operation standard, company, and the site policy.
CRM and Human Resource Assistant
Amazon.com
Hyderabad, Telangana
01.2020 - 02.2021
- Provided HR assistance to US based Amazon employees via outbound and inbound phone calls and emails
- Handled queries regarding leave, accommodation, disability, attendance, payroll(ADP), direct deposit, stocks, resignation, employment verification, etc
- Helped new hires with onboarding documentation and bank account setup and access cards activation
- Cut tickets to partner teams for attendance and payroll corrections and tracked the status
- Sent out reminder emails to foreign workers whose work permits neared expiry
- Worked closely with other teams to keep up to date on policy and process changes, coordinate for quick resolution of cross-functional issues, and consult to improve processes and customer satisfaction
- Assessed program risks with reviews of plans and analysis of available data
- Furthermore, reviewed, and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations
- Informed customers about processed payments and provided payment options setup assistance
- Moreover, created, organized, and maintained employee personnel files to keep sensitive data secure.
Engineering Intern
South Central Railway Association
Hyderabad, Telangana
05.2018 - 06.2018
- Developed reports that included data analysis, potential solutions, advantages, and costs
- Engineer activities were reported in a timely and accurate manner, both orally and in writing.
Education
Lean Six Sigma White Belt (Six Sigma Council .org) CPR-B (Lifesaving Society) - undefined
Master of Science - Industrial Engineering
University of Windsor
04.2022
Bachelor of Technology - Mechanical Engineering
Jawahar Lal Nehru Technological University
05.2019
Skills
- Customer Service
- Hospitality
- Human Resource Management
- Customer Relationship Management
- Database and Client Management Systems
- Microsoft Office Suite
- Quality Assurance
- Report and Memo Writing
- Performance Monitoring
- Technical Presentations
- Staff Management
- MS Excel
- Project Management
- Regulatory Compliance
- Problem-Solving
- Critical Thinking
- Inspection Procedures
Timeline
Concierge
Magnum Protective Services
04.2021 - Current
CRM and Human Resource Assistant
Amazon.com
01.2020 - 02.2021
Engineering Intern
South Central Railway Association
05.2018 - 06.2018
Lean Six Sigma White Belt (Six Sigma Council .org) CPR-B (Lifesaving Society) - undefined
Master of Science - Industrial Engineering
University of Windsor
Bachelor of Technology - Mechanical Engineering
Jawahar Lal Nehru Technological University
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