Syed Shoumik Rahman
North York,Ontario
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Menzies Aviation LTD.
Toronto, Ontario
10.2023 - Current
- Assisted in the onboarding process, including hiring, badging, scheduling, and drug testing.
- Ensured that employee files, training records, and external audits were maintained and kept up to date.
- Participated in various external forums and activities, such as 'Train the Trainer' courses and committees, to enhance professional development and organizational engagement.
- Typed various documents, letters, and reports with attention to detail and accuracy.
- Maintained established files and records, ensuring easy access and organization for team members.
- Performed routine receptionist functions, including answering phones, greeting visitors, and managing inquiries.
Administrative Assistant
Canada Revenue Agency
Surrey, British Columbia
02.2023 - 07.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries, and directing them to the appropriate personnel.
- Reviewed and directed inquiries and issues to relevant departments for efficient resolution.
- Prepared and tracked documentation related to human resources, financial, and administrative requests.
- Coordinated and attended various meetings, documenting proceedings and action items for follow-up.
Mobile Lab Technician
Lifelabs
Toronto, Ontario
07.2022 - 12.2022
- Collected and inspected samples, ensuring accuracy and quality of incoming specimens while tracking their receipt.
- Delivered exceptional customer service while managing the receipt, testing, analyzing, and reporting of test results.
- Received, labeled, and safely stored samples for testing, adhering to safety and compliance protocols.
- Determined and performed necessary tests for analysis, ensuring accurate and timely reporting of findings.
- Maintained comprehensive computer system records and managed laboratory hardware and equipment, producing detailed reports and summaries of results.
Airport Administrator
Switch Health
Toronto, Ontario
08.2021 - 07.2022
- Provided customer service in compliance with GTAA and Switch Health directives, ensuring high-quality support.
- Offered detailed information on PCR testing and Home Kits, carefully analyzing inquiries in collaboration with the Public Health Agency of Canada (PHAC).
- Adhered to Switch Health procedures, industry regulations, and the Code of Conduct and Ethics.
- Supported customers' concerns by following standard operating procedures and effectively de-escalating challenging situations.
- Contributed to a positive, diverse, and equitable work environment, promoting team effectiveness, and engaging in personal performance development.
- Delivered quality customer experiences and recommended operational improvements to achieve operational excellence.
- Tracked and managed inventory to ensure adequate supply and resource availability.
Manager
Tim Hortons
Toronto, Ontario
06.2019 - 08.2021
- Conducted customer service training for employees, fostering a strong teamwork environment.
- Managed receiving and inventory processes, ensuring efficient product procurement.
- Established a safe working environment by routinely checking equipment and conducting product testing.
- Provided training for new employees and updated existing staff on new mandates and directives.
- Responsible for hiring new employees and guiding them through the onboarding process.
- Created employee schedules and submitted attendance reports for payroll processing.
- Performed end-of-day cash balancing to ensure accurate financial records.
- Compiled and submitted waste reports to maintain compliance and optimize resource usage.
Customer Service Intern
Grameenphone Limited
Dhaka, Bangladesh, Dhaka
06.2017 - 11.2018
- Responded to customer calls, efficiently processed orders, and ensured accurate data entry for seamless service.
- Addressed customer inquiries with clarity and professionalism, providing detailed information on products and services.
- Effectively handled customer complaints, resolved issues promptly, and maintained a high standard of customer satisfaction.
- Organized and coordinated multiple seminars, managing logistics, scheduling, and participant engagement for successful events.
Front Office Coordinator/Receptionist Administrator
Daffodil International University
Dhaka, Bangladesh, Dhaka
01.2016 - 04.2017
- Welcomed visitors with a professional demeanor, managed incoming calls, and efficiently transferred inquiries to the appropriate departments.
- Organized and sorted incoming mail and distributed it promptly, ensuring smooth communication within the organization.
- Maintained optimal office supply levels by monitoring inventory and placing timely orders to support continuous operations.
- Provided consistent support to administrative colleagues, assisting with diverse tasks and enhancing team efficiency.
- Coordinated shipping and package deliveries, handling drop-offs and tracking shipments to ensure accurate and timely distribution.
- Compiled and prepared reports, leveraging data analysis to provide insights and maintain up-to-date records.
- Scheduled and coordinated meetings for staff, managing room bookings, agendas, and follow-up actions to support team productivity.
- Drafted and distributed communications, including emails, reports, and official correspondence, ensuring clarity and professionalism.
Education
Post-Secondary Diploma
Centennial College
941 Progress Ave, Scarborough, ON M1G 3T804-2021
Bachelor of Science - Software Engineering
Daffodil International University
Dhaka, Bangladesh12-2017
Skills
Account Handling
Leadership
Team player
Human Resource Management
Time Management Data Analytics Conflict Management MS Office E-mail
Windows Server
Computer Hardware
Networking & Cisco
Opti-Spice & Opti-System
Multisim
Workday
Handling PCs, servers, LANs, WANs, routers, and switches
Certification
- Successfully completed a 12-day intensive training program on “Industrial Attachment” at TOTSOL Technologies Limited in Kolkata, India, gaining hands-on experience in industry practices and technical skills.
- Collaborated with a team of two to develop a “YouTube” replica, applying project management and technical skills to create a functional prototype.
- Active member of the Peer Tutoring Club at Centennial College, providing academic support to fellow students and strengthening collaborative learning skills.
- Member of the SDG Innovation and Entrepreneurship Club at Centennial College, participating in projects focused on sustainable development goals and entrepreneurial initiatives.
Languages
English
Professional
Bengali
Professional
Hindi
Professional
References
References available upon request.
Timeline
Administrative Assistant
Menzies Aviation LTD.
10.2023 - Current
Administrative Assistant
Canada Revenue Agency
02.2023 - 07.2023
Mobile Lab Technician
Lifelabs
07.2022 - 12.2022
Airport Administrator
Switch Health
08.2021 - 07.2022
Manager
Tim Hortons
06.2019 - 08.2021
Customer Service Intern
Grameenphone Limited
06.2017 - 11.2018
Front Office Coordinator/Receptionist Administrator
Daffodil International University
01.2016 - 04.2017
Post-Secondary Diploma
Centennial College
Bachelor of Science - Software Engineering
Daffodil International University
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