Shaffin Sajid

• Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
• Reduced dish breakage by carefully handling delicate items during the washing process.
• Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
• Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
• Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.

• Lead a group of 4-7 Support executives in successfully managing frontline ticket queues, navigating escalations, and meeting KPIs by developing their technical knowledge, platform proficiency, and improving their prioritization skills
• Ensure that direct reports have the resources, enablement, and processes necessary to deliver effective technical resolution to our customers
• Support the Director of Customer Experience & Engagement on org initiatives, growing/developing the team, improving KPIs, achieving continual improvement, and building a best-in-class Support department
• Efficiently identify and neutralize break/fix issues in tickets before they become escalations whenever possible, mentoring the team to do the same
• Oversee support case management to ensure the timely resolution or escalation of cases, consistently handled in alignment with our quality standards and processes
• Work closely with cross-functional partners (executives, SME, Product) to ensure process alignment and collaboration in advocating for customer needs
• Facilitate the recruiting, onboarding, and continued development of new Support executives

• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.