Syed Salman Hossain
Winnipeg,MB
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Sales Associate
Aarong
Dhaka, Bangladesh
04.2023 - 08.2024
- Assisted customers with product selection, sizing and styling.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled customer complaints in a professional manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked sales performance metrics to identify trends in market place.
- Prepared merchandise for purchase or rental.
- Increased engagement 35% in 6 months
Server
Euro Cafe
Dhaka, Bangladesh
02.2022 - 03.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Customer Service
Daraz
Dhaka, Bangladesh
01.2021 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
BBA - Accounting
University of Manitoba
Winnipeg, MBHigh School Certificate -
Udayon Secondary School
Dhaka,Bangladesh04-2023
Skills
- Verbal and written communication
- Sales development
- Retail merchandising expertise
- Service oriented
- Multi-tasking strength
- Superb time management
- Sales goals attainment
- Teamwork and collaboration
- Excellent communication skills
- Task prioritization
- Time management
- Goal tracking
Languages
English
Professional
Hindi
Professional
Japanese
Limited
Hindi
Professional
Timeline
Sales Associate
Aarong
04.2023 - 08.2024
Server
Euro Cafe
02.2022 - 03.2023
Customer Service
Daraz
01.2021 - 01.2022
BBA - Accounting
University of Manitoba
High School Certificate -
Udayon Secondary School