Summary
Overview
Work History
Education
Skills
TECHNICAL PROFICIENCY
Timeline
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SYED RIFFAN RAHIL LIYAKATH

Cambridge,ON

Summary

"Enthusiastic about roles involving the maintenance of network infrastructure, user account management, technical assistance for end-users, and troubleshooting hardware and software issues. Proven ability to thrive in fast-paced environments while maintaining a high level of professionalism and customer service. Excited to apply the technical acumen and commitment to learning in a dynamic IT team."

Overview

4
4
years of professional experience

Work History

Crew Member

Tim Hortons
09.2022 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Field Service Technician

Cherrinet
06.2020 - 07.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Accounting Intern

KS Academy
06.2021 - 06.2022
  • Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.
  • Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
  • Assisted in tax preparation tasks, ensuring accurate reporting for company tax returns.

Volunteer

Member Of Hopechennai
11.2018 - 05.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Computer Systems Technician - Diploma

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
04.2024

High School -

LADY ANDAL VENKATASUBBA RAO MATRICULATION SCHOOL
Chennai
04.2020

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Canadian Red Cross Certified
  • First Aid Training
  • Chartered accountant Foundation Certified (ICAI)
  • Microsoft Office
  • Effective communication

TECHNICAL PROFICIENCY

Storage Configurations: Proficient in designing and implementing storage solutions including RAID configurations, iSCSI setups, and SANs, ensuring optimized performance and reliability.
Server Hardware Configurations: Skilled in configuring and optimizing server hardware (Dell PowerEdge, HP ProLiant, IBM), maximizing efficiency and compatibility.
Operating Systems: Familiar with Windows Server (2022, 2019, 2016), VMware, and Ubuntu Linux.
Hyper-V and VMware: Capable of deploying, configuring, and managing virtualized environments to streamline IT infrastructure management.
Active Directory: Configuration and management of domain controllers, group policies, DNS, and DHCP.
Network Troubleshooting: Resolve network issues related to topologies, SAN, WAN, and LAN.
Hardware Diagnostics: Identify hardware issues across servers, storage systems, POS equipment, computers, and laptops.
Server Hardware Configuration: Configure and optimize server hardware for optimal performance.
Enterprise Hardware Management: Manage and maintain enterprise-level hardware components, including servers, and storage systems.
Software Installation and Configuration: Install and configure software applications according to organizational needs.
Remote Desktop Support (ServiceNow): Provide efficient remote assistance using the ServiceNow platform.
Backup and Disaster Recovery: Implement robust backup solutions and disaster recovery plans.
Endpoint Security: Ensure the security of endpoints through effective management and Monitoring Documentation: Maintain comprehensive records of IT systems, configurations, and procedures.

Timeline

Crew Member

Tim Hortons
09.2022 - 03.2023

Accounting Intern

KS Academy
06.2021 - 06.2022

Field Service Technician

Cherrinet
06.2020 - 07.2021

Volunteer

Member Of Hopechennai
11.2018 - 05.2021

Computer Systems Technician - Diploma

Cambrian College of Applied Arts And Technology

High School -

LADY ANDAL VENKATASUBBA RAO MATRICULATION SCHOOL
SYED RIFFAN RAHIL LIYAKATH