Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Syed Rashid Ali Zaidi

Toronto,ON

Summary

Dynamic professional with a proven track record at GardaWorld Cash Services, excelling in operational efficiency and customer service. Skilled in technical analysis and problem-solving, I consistently enhanced team productivity and resolved customer issues, fostering loyalty and repeat business. Committed to delivering exceptional results through effective communication and attention to detail.

Professional processor operator with strong focus on team collaboration and achieving results. Skilled in operational efficiency, safety protocols, and quality control. Known for reliability, adaptability, and maintaining high standards in dynamic environments. Prepared to make significant impact by optimizing processes and ensuring smooth production flow.

Results-driven processing professional prepared to excel in high-demand environments. Known for effectively managing production processes and ensuring operational efficiency. Focuses on team collaboration and adaptability to meet changing needs. Skilled in process optimization and safety protocols.

Strong individual proficient in routine maintenance and troubleshooting of logging equipment. Master at completing service records and reports and updating safety protocols. Works with multiple teams to properly operate logging equipment.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Processor Operator

GardaWorld Cash Services
03.2022 - Current
  • Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained tight production schedules by apply skills such as grappling, lifting and bunching to over [Number] logs per day.

Financial Customer Service Representative

Cash Money Cheque Cashing
01.2015 - 04.2024
  • Reduced response times by effectively managing a high volume of inbound cals and emails from clients seeking financial assistance or information.
  • Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
  • Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
  • Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
  • Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
  • Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
  • Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
  • Streamlined account management for improved client experiences and increased retention rates.
  • Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
  • Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
  • Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Backend Balancer

CIBC Intria
03.2017 - 05.2022
  • Managed multiple projects simultaneously, adhering to strict timelines while maintaining high-quality deliverables.
  • Mentored junior team members, offering guidance on best practices and professional development opportunities.
  • Evaluated emerging technologies for potential incorporation into current systems, driving continuous improvement initiatives.
  • Increased customer satisfaction with prompt issue resolution, providing clear communication and thorough troubleshooting.
  • Enhanced platform usability by streamlining the user interface and optimizing load times.
  • Leveraged advanced analytical skills to identify trends in user behavior, guiding feature enhancements for maximized user engagement.
  • Optimized code for improved performance, resulting in faster processing times and increased efficiency.
  • Analyzed and responded appropriately to emergency situations.

Data Entry Clerk

Man Powrer
11.2014 - 03.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Contributed to project success, meeting all data entry deadlines without compromising quality.
  • Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
  • Assisted in development of new data entry protocol, leading to improved data integrity.
  • Improved team efficiency, training new staff on data entry protocols and software.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Increased data retrieval speed by implementing effective file organization systems.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.
  • Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Developed and implemented data entry operations.
  • Assisted with developing data entry processes.
  • Conducted audits of existing data entry processes.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Cashier /Front End Associate

Tim Hortons
03.2007 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Increased sales of promotional items by informing customers about current offers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
  • Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
  • Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.

Tax Professional

H R Block
02.2011 - 07.2014
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Conducted comprehensive reviews of individual and business tax returns, identifying errors or opportunities for additional savings.
  • Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
  • Provided expert guidance on state and federal tax laws for a diverse clientele, ensuring full compliance while minimizing liability.
  • Managed high-volume caseloads, prioritizing tasks effectively to meet strict deadlines consistently.
  • Coordinated cross-functional teams during audits or examinations, liaising effectively between clients, government agencies, and internal stakeholders.
  • Delivered informative presentations at industry conferences or events, showcasing expertise in specialized areas of taxation.
  • Leveraged advanced software tools to maximize efficiency in preparing, reviewing, and submitting client documents accurately.
  • Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
  • Developed customized solutions for unique taxation challenges faced by small businesses or self-employed individuals.
  • Established strong professional reputation through exceptional customer service and commitment to excellence in all aspects of work performance.
  • Enhanced client relationships through proactive communication and personalized financial advice.
  • Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.
  • Analyzed financial records to verify accuracy of tax returns.
  • Assessed client tax situations to determine best filing options.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Utilized tax software to prepare returns and meet deadlines.
  • Calculated estimated tax payments for clients.
  • Researched tax implications for various deductions and credits.
  • Prepared written responses or tax return amendments to resolve state and federal notices.

Education

Banking And Financial Services - Banking And Finance

Everest College
Toronto, ON
08-2008

Master of Arts - English Language

Bahuddin Zakariya University
Pkistan
04-2000

Diploma in Computer Science - Computer

Bahuddin Zakaryia University
Pakistan
08-1999

Skills

  • Computer skills
  • Standard operating procedures
  • Process documentation
  • Cross-functional communication
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Team coordination
  • Self motivation
  • Interpersonal skills
  • Goal setting

Accomplishments

  • Achieved [Result] through effectively helping with [Task].

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Processor Operator

GardaWorld Cash Services
03.2022 - Current

Backend Balancer

CIBC Intria
03.2017 - 05.2022

Financial Customer Service Representative

Cash Money Cheque Cashing
01.2015 - 04.2024

Data Entry Clerk

Man Powrer
11.2014 - 03.2017

Tax Professional

H R Block
02.2011 - 07.2014

Cashier /Front End Associate

Tim Hortons
03.2007 - 01.2015

Banking And Financial Services - Banking And Finance

Everest College

Master of Arts - English Language

Bahuddin Zakariya University

Diploma in Computer Science - Computer

Bahuddin Zakaryia University

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Syed Rashid Ali Zaidi