A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Syed Navaid Ali Shah
Milton,Canada
Summary
Overview
16
years of professional experience
1
Certification
Work History
Gerrie ElectricMilton, ON
Sales Specialist
07.2021 - Current
Job overview
- Developed and implemented sales strategies to increase customer base.
- Conducted market research to identify target markets and develop pricing strategies.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
- Identified opportunities for cross-selling products or services within existing accounts.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Performed data entry into CRM system including account information and sales activity logs.
- Developed key customer relationships to increase sales.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Casper Sleep Inc.Halton Hills, ON
Operation Supervisor
01.2020 - 03.2020
Job overview
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Engaged with existing and potential clients to gain insight into needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
MonthBlancHalton Hills, ON
Luxury Retail Sales Associate (3 Months Contract)
07.2019 - 12.2019
Job overview
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
WalmartGeor, ON
Customer Service Manager (Part Time)
01.2019 - 07.2019
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Al Hassan ElectricalMuscat, Oman
Assistant Sales Manager
12.2011 - 02.2018
Job overview
- Managed a team of sales representatives by providing guidance, training, and support.
- Provided leadership on special projects as needed to drive business growth objectives.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Provided technical advice or assistance regarding product features or specifications.
- Taught new associates sales tactics and performance improvement techniques.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Utilized company selling model to engage and connect customers with brand.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
IGI Investment BankKarachi, Pakistan
Relationship Manager
02.2008 - 07.2011
Job overview
- Created marketing materials and presentations for prospective clients.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
Education
CDI College
Business Management Diploma
02.2023
University Overview
CDI College
Supply Chain Management Diploma
02.2021
University Overview
Preston University
Master in Banking and Finance (Canadian equivalency verified and certified)
02.2010
University Overview
Skills
- Profit oriented
- Self-motivated
- Positive Team Player
- Strong leadership
- Strong communication skills
- Excel, PowerPoint, Word, ORION, ZOHO CRM
- Strategic planning abilities
- Project Coordination
- Expertise in interpersonal and soft skills
- Monitoring and Reporting
- Ability to multitask
- Negotiation
- Training
- Account management
- Sales forecasting
- Sales expertise
Training
Training
Rockwell Automation Training.
Leviton switches and Sensor Training.
Certification
First Aid and CPR/AED Training
Languages
English
Full Professional
Arabic
Limited
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional
References
References
References available upon request.Timeline
Sales Specialist
Gerrie Electric
07.2021 - Current
Operation Supervisor
Casper Sleep Inc.
01.2020 - 03.2020
Luxury Retail Sales Associate (3 Months Contract)
MonthBlanc
07.2019 - 12.2019
Customer Service Manager (Part Time)
Walmart
01.2019 - 07.2019
Assistant Sales Manager
Al Hassan Electrical
12.2011 - 02.2018
Relationship Manager
IGI Investment Bank
02.2008 - 07.2011
CDI College
Business Management Diploma
CDI College
Supply Chain Management Diploma
Preston University
Master in Banking and Finance (Canadian equivalency verified and certified)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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