Syed Muhammad Muslim Raza
Regina,SK
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Effective multitasker and clear communicator with over 6 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Days Inn Hotel
06.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for all hotel employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Assistant Guest Services Manager
Delta Hotels By Marriott
10.2021 - 05.2023
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw day-to-day operations of 274 room hotel with staff of 12 employees.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Guest Service Agent
Delta Hotels By Marriott
03.2019 - 09.2021
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Guest Service Representative
Country Inns & Suites
11.2018 - 03.2019
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Guest Service Agent
Days Inn Hotel
06.2018 - 09.2018
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Head Night Auditor
Canalta Hotel
04.2017 - 06.2018
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
BBA - Operations Management
Forman Christian College Charted University
Lahore, Pakistan05.2016
Skills
- Customer Service Management
- Hotel Reservation Systems
- Problem-Solving Skills
- Cash Handling
- Multi-Line Phone Systems
- Inventory Oversight
- Hospitality Management
- Time Management
- Complaint Management
- Administration and Operations
- Written and Oral Communications
- Word Processing
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Supervisor
Days Inn Hotel
06.2023 - Current
Assistant Guest Services Manager
Delta Hotels By Marriott
10.2021 - 05.2023
Guest Service Agent
Delta Hotels By Marriott
03.2019 - 09.2021
Guest Service Representative
Country Inns & Suites
11.2018 - 03.2019
Guest Service Agent
Days Inn Hotel
06.2018 - 09.2018
Head Night Auditor
Canalta Hotel
04.2017 - 06.2018
BBA - Operations Management
Forman Christian College Charted University
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