Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syed Muhammad Ali Hashim

Calgary

Summary

Retail professional with extensive experience in store operations and customer service at 7-Eleven. Demonstrated ability to increase revenue through strategic promotional planning and effective team leadership. Proficient in problem-solving and multitasking, focusing on customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Certified Assistant Store Leader

7-Eleven
04.2025 - Current
  • Boosted customer satisfaction through prompt service and effective issue resolution.
  • Conducted comprehensive employee training programs to enhance productivity and service skills.
  • Coordinated promotional events, increasing store foot traffic and revenue generation.
  • Created appealing merchandise displays, driving sales performance through special offers.
  • Collaborated with Store Leader to set strategic goals, aligning staff efforts for success.
  • Implemented streamlined inventory management and scheduling processes to increase store efficiency.
  • Monitored cash handling procedures, ensuring accuracy and minimizing theft or fraud risks.
  • Maintained a clean, organized store environment, adhering to safety and presentation standards.

Certified Senior Sales Associate

7-Eleven
05.2024 - 03.2025
  • Fostered positive work environment by engaging in team meetings and providing constructive peer feedback.
  • Ensured compliance with company policies while maintaining visual merchandising standards and assisting inventory control.
  • Collaborated with management to develop and execute marketing campaigns for new product launches.
  • Achieved highest average transaction value in region through effective upselling and cross-selling strategies.
  • Trained new hires on best practices for selling techniques and exceptional customer service.
  • Analyzed consumer behavior trends to address potential obstacles and adapt sales approaches.
  • Streamlined inventory management processes, reducing stock discrepancies and enhancing operational efficiency.

Sales Associate

7-Eleven
08.2023 - 04.2024
  • Organized racks and shelves to enhance store aesthetics and promote merchandise visibility.
  • Efficiently handled cash transactions while ensuring compliance with company policies.
  • Built strong customer relationships to foster repeat business and loyalty.
  • Managed returns, exchanges, and refunds in alignment with store policy.
  • Prepared merchandise for sales floor by pricing and tagging products accurately.
  • Assisted customers in locating products and checking inventory across multiple sites.
  • Answered inquiries regarding sizing, accessories, and merchandise care promptly.
  • Minimized wait times during peak hours, enhancing overall customer satisfaction.

Education

Bachelor of Science - Civil Engineering

The University Of Lahore
Lahore, Pakistan
03-2023

Skills

  • Store operations and merchandising
  • Employee scheduling and delegation
  • Promotional planning strategies
  • Customer service excellence
  • Problem-solving skills
  • Multitasking and organization
  • Team leadership and building
  • Verbal and written communication

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Certified Assistant Store Leader

7-Eleven
04.2025 - Current

Certified Senior Sales Associate

7-Eleven
05.2024 - 03.2025

Sales Associate

7-Eleven
08.2023 - 04.2024

Bachelor of Science - Civil Engineering

The University Of Lahore

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Syed Muhammad Ali Hashim