Syed Muhammad Usman
Calgary,AB
Summary
Highly motivated and detail-oriented Computer Information Systems intern with a passion for leveraging technology to solve complex problems. Currently pursuing a Bachelor's degree in Computer Information Systems, I bring a solid foundation in programming languages and database management. Proven ability to collaborate with cross-functional teams, coupled with effective communication skills, positions me as a valuable asset for implementing innovative IT solutions. Eager to apply theoretical knowledge in a practical setting, I am dedicated to contributing to the success of projects while continuously expanding my skill set in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Sales Representative
Smart Haven Security (TELUS)
Calgary
01.2023 - Current
- Leveraged comprehensive training from D2D University, acquiring in-depth knowledge of advanced sales techniques, effective pitch delivery, and objection handling strategies
- Executed door-to-door sales campaigns and maintained meticulous records of customer interactions and sales progress, ensuring accurate reporting, and forecasting
- Determined potential leads and implemented persuasive sales techniques to consistently exceed monthly sales targets
- Established and nurtured long-lasting customer relationships, earning a reputation for exceptional customer service and follow-up support.
Supervisor
Iyycburg Corporation
Calgary
09.2023 - Current
- Developed strong cooperative relationships with coworkers and managers
- Evaluated customer inquiries, complaints and requests with patience and professionalism
- Attained effective time management skills by performing time-sensitive tasks, meeting the deadlines, and managing workload.
Retail Sales Associate
Reebok
Karachi, Sindh
02.2021 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved weekly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery
Customer Service Officer-Internee
Habib Bank LTD
Karachi , Sindh
06.2020 - 10.2021
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Performed data entry and research as required to troubleshoot customer problems.
- Complied strictly with company ethics and guidelines.
Education
Bachelor of Computer Information Systems -
Mount Royal University
Calgary, AB05-2026
Skills
- Coding Languages: Used Java, by applying object-oriented programming, to create grading systems, gaming simulations, and salary systems for multiple class projects
- Problem Solver: Consulted with Smart Haven Security-company management, to develop a project charter, gather user requirements, research software solutions, present recommendations to peers and business partners
- Web Development: Proficient in creating a website using HTML and CSS, by creating multiple websites as school projects and uploading the websites on the web server
- Adaptable: Worked as substitute manager for the store when the manager was absent and always ensured that the flow of business remained fluent
Relevant Course Projects
- Used Database diagrams (Enhanced Entity Relationship models), data mining and search tables, which allowed users to seek and store information more efficiently.
- Created an interactive website by implementing a server where the user can interact and search for information, using functions that are then displayed on a live dynamic website.
- Created a Java program using test plan, debugging and exception handling which acts as a Cards game simulation.
References
References available upon request.
Timeline
Supervisor
Iyycburg Corporation
09.2023 - Current
Sales Representative
Smart Haven Security (TELUS)
01.2023 - Current
Retail Sales Associate
Reebok
02.2021 - 01.2022
Customer Service Officer-Internee
Habib Bank LTD
06.2020 - 10.2021
Bachelor of Computer Information Systems -
Mount Royal University
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