Summary
Overview
Work History
Skills
Timeline
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Syed Mazhar Hasan Jafri

Toronto,ON

Summary

Retail sales professional versed in product placement & merchandising, Extensive experience in inventory management and shipment processing. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Client Service Representative

Teamease Consulting
04.2023 - 05.2024
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Lead - Talent Acquisition & Master service provider specialist

Publicis Sapient
02.2018 - 02.2023
  • Leading talent acquisition activities across the IT industry, which included managing the team for a complete recruitment life cycle
  • Managed a portfolio of IT vendors, overseeing the entire vendor lifecycle from onboarding to performance evaluation
  • Developed and maintained strong relationships with key vendors, ensuring alignment with the organization's goals and objectives
  • Negotiated contracts, service-level agreements (SLAs), and pricing to achieve favorable terms while minimizing risks
  • Conducted regular vendor performance reviews to ensure compliance with SLAs and quality standards.

Client Executive

HCL Technologies
01.2015 - 02.2018
  • Managed recruitment of diversified technologies
  • Catered to an average of 120 IT skills positions monthly for multiple projects
  • Coordinated with a team of 25 major stakeholders supporting recruitment numbers for HCL tech
  • Organized recruitment events & seminars to ensure cross-skill learning on sourcing.

Skills

  • Retail operations
  • Customer Assistance
  • Customer engagement
  • Customer needs assessment
  • Store maintenance
  • Teamwork & Collaboration

Timeline

Client Service Representative

Teamease Consulting
04.2023 - 05.2024

Lead - Talent Acquisition & Master service provider specialist

Publicis Sapient
02.2018 - 02.2023

Client Executive

HCL Technologies
01.2015 - 02.2018

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Syed Mazhar Hasan Jafri