Syed Mahmudul Hassan
Toronto,Canada
Summary
Customer-focused professional with extensive experience in high-volume food service and regulated vape retail. Demonstrated expertise in shift leadership, inventory management, and compliance with health and safety regulations. Strong background in customer service and staff training, complemented by knowledge of cannabis products, and responsible sales practices. Proficient in POS systems, database system, and IT fundamentals, gained through academic studies at York University.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Beavertails Mobile GTA
Toronto, Canada
03.2020 - Current
- Led daily shift operations in a high-volume environment.
- Supervised and trained staff to maintain a smooth workflow.
- Managed cash handling, POS transactions, and shift closeouts.
- Maintained inventory levels and product availability.
- Resolved customer issues and handled high-pressure situations effectively.
- Ensured food safety, cleanliness, and health compliance.
Sales Associate(Seasonal)
VapeFam
Toronto, Ontario
09.2023 - 12.2023
- Actively educated customers on product differences, usage, and effects, tailoring recommendations to individual needs.
- Managed stock organization, restocking, and merchandising to ensure an appealing and accessible product layout.
- Monitored and assisted with promotional campaigns, upselling featured products to drive sales.
- Supported team workflow during high-volume periods, helping maintain efficiency and customer satisfaction.
- Addressed unique operational challenges, including customer complaints and product inquiries, with professionalism and quick problem-solving.
- Kept store environment clean, safe, and inviting, aligning with company standards and regulatory requirements.
Sales Associate(Seasonal)
King Vape Shop
Toronto, Canada
09.2022 - 12.2022
- Managed opening and closing procedures to ensure smooth daily operations.
- Oversaw day-to-day store operations, including sales, inventory, and merchandising.
- Assisted customers with product selection using strong cannabis and vape product knowledge.
- Handled cash, POS transactions, and end-of-day reconciliations.
- Maintained compliance with regulated retail policies, age verification, and store standards.
- Responded to customer issues and operational challenges independently and professionally.
Education
Bachelor of Arts -
York University
Ontario, Canada12-2026
Skills
Shift Leadership & Store Operations
Inventory Management & Stock Accountability
Cash Handling, Cash Counts & POS Systems
Customer Service & Sales Leadership
Staff Training, Guidance & Motivation
Handling Customer Complaints & Issue Resolution
Health, Safety & Operational Compliance
Time Management & Prioritization
Teamwork & Professional Communication
Regulated Retail Experience (Vape Industry)
Availability
Flexible availability. Available Tuesdays after 5:00 PM; unavailable Thursdays before 6:00 PM due to class. Open to evenings, weekends, and holidays.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Urdu
Full Professional
References
References available upon request.
Timeline
Sales Associate(Seasonal)
VapeFam
09.2023 - 12.2023
Sales Associate(Seasonal)
King Vape Shop
09.2022 - 12.2022
Shift Supervisor
Beavertails Mobile GTA
03.2020 - Current
Bachelor of Arts -
York University