Syed Fawad Hussain Shah
Montreal,Canada
Summary
Dedicated and experienced English Language Teacher with over 5 years of teaching experience at college and secondary levels in Pakistan. Skilled in curriculum development, lesson planning, classroom management, and student guidance. Adept at delivering content in an engaging and impactful manner while supporting students’ academic and personal growth. In addition, I bring 8 years of customer service and technical support experience in Montreal, having worked with Target Technician Shop, Syed Cellulaire, Reda Solutions, and Redda Solutions Inc.. This diverse background has strengthened my communication, problem-solving, teamwork, and interpersonal abilities, which further enhance my teaching effectiveness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service & Technical Support Representative
Redda Solutions Inc.
01.2022 - Current
- Provide customer support and technical troubleshooting for diverse clients.
- Ensure clear communication and efficient issue resolution.
- Adapt to multicultural client needs with professionalism and patience.
Customer Service & Technical Support Representative
Redda Solutions
01.2020 - 01.2022
- Assisted customers with product guidance, billing, and technical issues.
- Delivered efficient service to maintain client satisfaction.
- Strengthened bilingual communication (English/French).
Customer Service Associate
Syed Cellulaire Inc.
01.2017 - 01.2020
- Handled customer inquiries, sales support, and mobile device troubleshooting.
- Managed client accounts and billing inquiries accurately.
- Built strong communication and interpersonal skills.
Customer Service & Electronics Repair Assistant
Target Technician Shop Inc.
01.2016 - 01.2017
- Assisted customers with technical inquiries and device repairs.
- Maintained customer service standards and managed repair documentation.
English Lecturer
Government Degree College
01.2012 - 01.2016
- Taught English literature and language to undergraduate students.
- Developed lesson plans and delivered lectures, seminars, and discussions.
- Conducted assessments and provided academic guidance.
- Mentored students for career development.
English Teacher
Kharian Islamic Asian College
01.2011 - 01.2012
- Delivered lectures and conducted classroom activities for high school students.
- Designed and evaluated exams and sessional work.
- Provided one-on-one tutoring for students needing extra support.
Education
Master of Arts - English Language, Literature & Linguistics
University of Sargodha
01.2010
Bachelor of Arts - undefined
University of the Punjab
01.2007
Intermediate in Science (F.Sc) - undefined
Board of Intermediate & Secondary Education, Rawalpindi
01.2005
Skills
- Curriculum Development & Lesson Planning
- Classroom Management & Discipline
- Student Advising & Career Guidance
- Individual Tutoring & Remedial Instruction
- Multilingual Communication (English, French, Urdu, Punjabi, Hindi)
- Customer Service & Technical Support
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Internet & Windows Installation
- Excellent Teamwork & Problem-Solving Skills
Languages
English (Fluent)
Urdu (Fluent)
Punjabi (Fluent)
Hindi (Fluent)
French (Basic/Conversational)
Certification
- French Language Certificate, University of Montreal (2017)
- ASP – Starting a Business, Érudit Academy, Montreal (2017)
- Certificate in Information Technology, Apex College, Pakistan (2011)
Timeline
Customer Service & Technical Support Representative
Redda Solutions Inc.
01.2022 - Current
Customer Service & Technical Support Representative
Redda Solutions
01.2020 - 01.2022
Customer Service Associate
Syed Cellulaire Inc.
01.2017 - 01.2020
Customer Service & Electronics Repair Assistant
Target Technician Shop Inc.
01.2016 - 01.2017
English Lecturer
Government Degree College
01.2012 - 01.2016
English Teacher
Kharian Islamic Asian College
01.2011 - 01.2012
Bachelor of Arts - undefined
University of the Punjab
Intermediate in Science (F.Sc) - undefined
Board of Intermediate & Secondary Education, Rawalpindi
Master of Arts - English Language, Literature & Linguistics
University of Sargodha
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