Syed Farukh Abbas
Milton
Summary
Over five years of experience in retail and technical support, specializing in sales, customer service, and store operations. Adept at team coaching, performance improvement, and KPI achievement through a solutions-driven approach. Recognized for effective partnership building and operational management that boosts customer loyalty and growth.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
EB Games / Gamestop Canada
01.2024 - 01.2025
- - Led and scheduled staff, coached performance, and supported recruitment/onboarding.
- - Delivered customer service excellence, resolved escalations, and drove sales/KPIs.
- - Managed cash handling, deposits, inventory control, merchandising, and loss prevention.
- - Executed promotions, ensured compliance, and maintained daily store operations.
- - Produced accurate reports and used POS/retail systems for transactions and planning.
Technical Support Specialist
Concentrix
01.2021 - 01.2024
- - Delivered exceptional customer support, enhancing customer satisfaction by efficiently managing inbound inquiries using a structured call flow guide.
- - Resolved technical issues promptly, improving resolution time by addressing hardware, software, and client product-related challenges.
- - Demonstrated proficiency in navigating multiple systems, ensuring accurate data management and retrieval from databases, and contributing to seamless customer experiences.
- - Hit required metrics, both involving support ticket resolutions within expected time frames as well as upselling customers to better coverage/protection services.
Store Manager
Rama Net Gaming Lounge
01.2019 - 01.2021
- - Cultivated partnerships with industry-leading companies such as nVidia, Intel, AMD, and game publishers like Riot, EA, and Epic Games to secure sponsored products, enhancing the gaming experience for customers.
- - Managed all aspects of the gaming lounge, including maintenance, marketing, and customer relations.
- - Organized B2B sponsored events, fostering partnerships with local businesses and increasing brand visibility.
Education
Game Design and Development - undefined
Toronto Film School
01.2023
Associate of Applied Science - Network And Server Administration
Trios College of Business, Technology, And Science
Toronto06.2015
Skills
- Interpersonal collaboration
- Communication excellence
- Leadership skills
- Management proficiency
- Event organization
- Marketing tactics
- Partnership building
- Industry networking
- Adaptability in dynamic settings
- Problem-solving
- Customer service and engagement
- Customer relations
- Store operations
- Stock management
- POS systems
- Hiring and training
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Assistant Store Manager
EB Games / Gamestop Canada
01.2024 - 01.2025
Technical Support Specialist
Concentrix
01.2021 - 01.2024
Store Manager
Rama Net Gaming Lounge
01.2019 - 01.2021
Game Design and Development - undefined
Toronto Film School
Associate of Applied Science - Network And Server Administration
Trios College of Business, Technology, And Science
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