Syed Faisal Shah
Thorold,ON
Summary
Dynamic and ambitious professional with a proven track record in providing top-notch financial and customer-focused services. Experienced in contributing to business growth and profitability, securing a strong market presence, and executing comprehensive sales and marketing strategies.
Overview
17
17
years of professional experience
Work History
Manager Credit Risk
RBC
03.2024 - 02.2025
- Directs comprehensive and high-profile credit risk management initiatives.
- Monitored and analyzed investment credit risk exposures on both short-term and long-term bases.
- Formulates comprehensive measures to manage credit risk effectively.
- Presented findings and insights to management and internal stakeholders.
Quality Assurance Manager (Global Credit Risk)
HSBC
03.2022 - 03.2024
- Designed efficient credit quality checks tailored for Retail Secured lending portfolio.
- Aligned QA check logic with OSFI and various regulatory standards.
- Established coverage for emerging growth channels through collaborative efforts.
- Presented insights on handling thematic and ad-hoc reviews to align with changing business dynamics.
- Underwrote secured lending mortgages up to CAD 3 million, assuring compliance with bank's risk appetite.
- Achieved excellence in meeting quantitative and qualitative key performance indicators, aligning with business strategies and regulatory demands.
- Prioritized and organized tasks effectively based on impact and urgency.
Financial Service Representative
Goeasy
01.2021 - 03.2022
- Enhanced sales interactions by attentively listening and aligning customer needs with optimal lending solutions.
- Identified and capitalized on sales opportunities to drive profitability.
- Tailored sales approach to align with the unique needs and stories of customers.
- Aim to achieve and surpass branch sales targets.
- Capitalized on financial cross-sales and add-on products by assessing customer needs.
- Analyze online financial loan applications to evaluate credit worthiness.
- Oversaw collections activities for all delinquent financial accounts, ensuring exceptional service.
- Maintained data and records to minimize errors effectively.
- Guided customers in understanding unsecured lending options.
- Conducted detailed analysis of credit reports to optimize clients' financial stability.
Collection Supervisor
SITEL
01.2020 - 01.2021
- Executed advanced collection activities, including demand and reminder notices.
- Served as an inbound collection officer by determining and possibly curing customer delinquencies and assuring all files contain current financial statements.
- Maintained strict confidentiality of customer details while compiling financial data for banking institutions and state credit departments.
Manager, Customer Care
UFONE
01.2008 - 01.2013
- Company Overview: Ufone is one of the largest cell phone carriers in the world, with over 22 million subscribers.
- I joined as a Customer Services Representative & worked in various roles like Quality Standard Officer, Front Desk Officer, and Assistant Manager, and eventually got promoted to Customer Care Manager.
- Provided utmost professionalism and integrity with respect to customer service and the leadership of team members.
- Gained company set goals by implementing office procedures and supervising multiple projects in adherence to company standards.
- Met and exceeded customer expectations by acknowledging and resolving customer complaints, accurately processing orders, and maintaining a friendly attitude towards clients.
- Augmented employees working efficiency by ensuring continuous members' development and progress and aligning staff proficiencies with organizations' requirements.
- Ufone is one of the largest cell phone carriers in the world, with over 22 million subscribers.
Education
Mortgage Broker License -
FSRA
OntarioDIT - Information Technology
petroman
KarachiPBSDT - project-based software development training
petroman
KarachiBachelors - Business and Accounting
Kaplan College
Brisbane01.2018
B.COM - Commerce
Karachi University
Karachi01.2010
Skills
- Financial Industry Product
- Financial Operations Management
- Account Receivable Management
- Process/Performance Improvement
- Quality Standard Compliance
- Credit Risk
- Quality Assurance
- Project Management
- Internal Auditing
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Manager Credit Risk
RBC
03.2024 - 02.2025
Quality Assurance Manager (Global Credit Risk)
HSBC
03.2022 - 03.2024
Financial Service Representative
Goeasy
01.2021 - 03.2022
Collection Supervisor
SITEL
01.2020 - 01.2021
Manager, Customer Care
UFONE
01.2008 - 01.2013
Mortgage Broker License -
FSRA
DIT - Information Technology
petroman
PBSDT - project-based software development training
petroman
Bachelors - Business and Accounting
Kaplan College
B.COM - Commerce
Karachi University