Syed Ejaz Hyder
Brampton,All Areas
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
16
16
years of professional experience
6
6
Certification
Work History
Customer Service Manager
Habib Metropolitan Bank Ltd
Sialkot , Punjab
2006.06 - 2021.09
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Monitored customer service operations to assess agent performance and provide feedback.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Worked with marketing department to launch and manage promotional activities and campaigns.
Relationship Officer
UBL
Sialkot , Punjab
2005.11 - 2006.05
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Education
Master Of Arts - Economics
08.2003
Skills
- Microsoft Outlook, Word and Excel
- Effective problem solver
- Customer-focused
- Exceptional interpersonal communication
- Complaint resolution
- Effective workflow management
- Team Building
Add your skills here.
- Sales expertise
- Customer Relations
- Excellent time management skills
- Exceptional telephone etiquette
- Financial Statements
- Conflict Resolution Techniques
- Time Management
- Sales Expertise
- Health and Safety Regulations
Accomplishments
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Certification
- CM - Certified Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager - Habib Metropolitan Bank Ltd
2006.06 - 2021.09
Relationship Officer - UBL
2005.11 - 2006.05
Punjab University - Master Of Arts, Economics
- CM - Certified Manager Certification
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