SYEDA NAHIDA HOSSAIN
Toronto,ON
Summary
Energetic and compassionate individual with a strong passion for working with children and a foundational understanding of child development principles. Eager to apply theoretical knowledge and practical skills gained through education and volunteer experiences to create a supportive and engaging environment for children. Committed to fostering positive growth and learning while ensuring safety and well-being.
Overview
10
10
years of professional experience
Work History
Team Lead (House Keeping)
Fairmont Royal York Hotel
04.2019 - Current
- Supervise and Coordinate: Manage and oversee the housekeeping staff, ensuring that cleaning tasks are completed efficiently and to high standards.
- Assign duties, set schedules, and monitor performance
- Ensure Quality Standards: Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and adherence to established quality standards and procedures
- Train and Develop Staff: Provide training and guidance to new and existing team members on cleaning techniques, safety procedures, and company policies to enhance team performance and ensure compliance
- Manage Supplies and Inventory: Monitor and manage the inventory of cleaning supplies and equipment, ensuring that stock levels are maintained and that any issues with supplies are promptly addressed
- Handle Guest Requests and Complaints: Address and resolve any guest requests or complaints related to housekeeping services, ensuring a high level of guest satisfaction and swiftly addressing any issues that arise
- Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service (Inbound)
Unilever BD
07.2017 - 03.2019
- Handle Customer Inquiries: Address incoming calls, emails, or customer messages, provide information, resolve issues, and answer questions about products or services.
- Resolve Complaints: Effectively manage and resolve customer complaints or concerns, ensuring customer satisfaction and maintaining a positive company image.
- Process Orders and Requests: Assist with processing orders, returns, exchanges, and service requests, ensuring accurate and timely completion
- Update Customer Records: Maintain and update customer information in the database, ensuring that records are accurate and up-to-date.
- Provide Product or Service Information: Educate customers about the company’s products or services, including features, benefits, and usage, to help them make informed decisions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Trainee Officer
National Credit and Commerce Bank
01.2015 - 01.2016
- Customer Service: Assist customers with transactions, account inquiries, and product information, ensuring a high level of service and satisfaction
- Account Management: Help with the opening and maintenance of accounts, including handling documentation and ensuring compliance with banking regulations
- Sales and Product Promotion: Promote and cross-sell bank products and services, such as loans, credit cards, and savings accounts, to meet sales targets
- Administrative Support: Perform routine administrative tasks such as data entry, record-keeping, and processing paperwork to support branch operations
- Compliance and Risk Management: Adhere to regulatory guidelines and internal policies, monitor transactions for suspicious activity, and ensure all procedures are followed to maintain security and compliance
- Handled administrative requirements, maintained records and submitted operational reports.
- It was developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Bangladesh University of Business And Technology
Dhaka07.2014
Skills
- Office Administration
- Teamwork and Collaboration
- Work Planning and Prioritization
- Documentation And Reporting
- Document Management
- ERP expertise
- MS Office
Phone
Mobile, 6475697574
Health
Excellent; non-smoker.
Hobbies and Interests
- Dancing
- Reading (current affairs)
- Theatre
- Cuisine
Professional Development
- Management Development Programme
- Distribution/Supply Chain Management
- Marketing Management
- Consumer Durables - Sales & Marketing
- Presentation Skills
- Retail Management
- Customer Support/Client Service
- FMCG Sales & Marketing
Timeline
Team Lead (House Keeping)
Fairmont Royal York Hotel
04.2019 - Current
Customer Service (Inbound)
Unilever BD
07.2017 - 03.2019
Trainee Officer
National Credit and Commerce Bank
01.2015 - 01.2016
Bachelor of Business Administration (BBA) - Human Resource Management
Bangladesh University of Business And Technology
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