Syed Alauddin Bukhari
Calgary,Canada
Summary
Highly motivated Sales Associate with expertise in Canadian and Indian markets. Skilled in customer service, sales, and problem-solving. Background in Computer Science enhances communication, repair knowledge, and tech product sales. Proven track record of understanding customer needs, recommending products, and driving sales in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Repair Associate
247CellRepairs
Calgary, AB
01.2024 - 08.2024
- Performed repairs and hardware replacements on smartphones, including display changes, battery replacements, and other internal components.
- Installed and replaced tempered glass screen protectors, ensuring high-quality precision and customer satisfaction.
- Utilized sales techniques to promote and sell smartphones, accessories, and related services, effectively meeting sales targets.
- Recommended and upsold accessories such as phone cases, chargers, and screen protectors, boosting average transaction value.
- Employed advanced software techniques to install custom ROMs, unlock bootloaders, and install custom recoveries, enabling enhanced root privileges and customization for Android devices.
- Diagnosed and troubleshot software and hardware issues, providing efficient and timely solutions to customers’ device problems.
Sales Associate
Samsung
India, Telangana
08.2022 - 12.2023
- Provided excellent customer service by assisting clients in selecting Samsung products that met their needs and preferences.
- Utilized extensive product knowledge of Samsung smartphones, tablets, and accessories to identify and seize sales opportunities.
- Conducted product demonstrations and addressed customer inquiries to enhance customer engagement and satisfaction.
- Managed sales transactions, processed payments, and maintained accurate cash handling procedures.
- Ensured the sales floor was organized and maintained product displays in alignment with Samsung’s brand standards.
- Monitored and tracked inventory levels, collaborating with the team for efficient restocking and ensuring product availability.
- Consistently met or exceeded sales targets by effectively upselling additional products and services.
- Participated in promotional events, campaigns, and product launches to increase store visibility and drive customer traffic.
Sales Associate
Sony
India, Telangana
01.2023 - 06.2023
- Assisted customers in selecting premium Sony electronics, including Bravia TVs, home theaters, and PlayStation consoles, based on their specific entertainment needs.
- Conducted interactive product demonstrations showcasing advanced features like 4K Ultra HD, significantly increasing customer engagement and interest.
- Promoted extended warranties and protection plans, boosting post-sale service adoption and enhancing customer satisfaction.
- Managed product returns and exchanges efficiently, ensuring smooth after-sales service and fostering strong customer loyalty.
- Organized and optimized the display of gaming consoles and accessories, creating an immersive shopping experience and increasing sales.
- Collaborated with the team on launch events for new product lines, driving store traffic and promoting Sony’s latest innovations. success.
Education
Diploma in Administrative Professional -
Portage College -CIOT Campus
Calgary, CA08.2025
Bachelor of Engineering in Computer Science - Computer Science
Osmania University
Hyderabad06-2021
Skills
- Organizational Skills
- Communication Skills
- Problem Solving
- Customer Interaction
- Active Listening
- Teamwork
- Reliability
- Tech Savvy
- Continuous Learning
- Digital Literacy
- Technical Troubleshooting
- Innovation
- Flexibility
- Interpersonal Skills
- Persuasion
- Empathy
- Microsoft Suit
- Python
- Product Sales
- Inventory Tracking
- Upselling
Certification
- Excel Essential Training (Microsoft 365) by Dennis Taylor
- Talking to Customers by Noah Fleming
- Creating Positive Conversations with Challenging Customer by Myra Golden
- Sales Training Ecourse by Build and Balance
- Sony inhouse sales associate training
- Samsung products acknowledge training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Repair Associate
247CellRepairs
01.2024 - 08.2024
Sales Associate
Sony
01.2023 - 06.2023
Sales Associate
Samsung
08.2022 - 12.2023
Diploma in Administrative Professional -
Portage College -CIOT Campus
Bachelor of Engineering in Computer Science - Computer Science
Osmania University
Hobbies and Interests
- Enthusiastic and passionate about technology
- Sports
- Video Games
Activities
Volunteered at CSS Gala, an annual award ceremony organized by the Canada Social Society, Assisted in coordinating logistics and planning for an event attended by over 200 participants., Managed registration desk and provided information and assistance to guests, enhancing attendee satisfaction and engagement., Collaborated with a team of volunteers to facilitate various event phases, from setup to teardown, demonstrating strong teamwork and organizational skills.
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