Syed Abdullah Zia

Greeting/ Building Rapport: Welcome the customer warmly, introduce yourself, and establish a friendly rapport by asking about their needs and preferences.

Needs Assessment: Listen attentively to understand the customer's requirements, budget, and preferences regarding the type of car they are looking for.

Product Presentation/ Build Value: Showcase the features and benefits of the cars that match the customer's needs

Test Drive: Offer the customer the opportunity to test drive the car to experience its performance

Closing the Sale: Close the sale by finalizing the paperwork, including the sales contract, financing arrangements (if applicable), and any additional documentation required for the purchase.

Delivery: Prepare the car for delivery, ensuring it is clean and fueled

Follow-up: Maintain a positive relationship with the customer by providing excellent after-sales service, and keep in touch for future referrals.

Greet and engage customers with a friendly and approachable demeanor.

Providing excellent customer service by answering questions, addressing concerns, and resolving issues.

By making a guess sheet, help customers through the entire sales process, from initial contact to vehicle delivery.

Organize and accompany customers on test drives to build value and showcase the vehicle's features .

Negotiate terms and pricing with customers while adhering to dealership policies and procedures.

Assist customers in completing all necessary paperwork accurately and efficiently.

• Team Management: Supervising and leading a team of sales associates
• Sales Performance Monitoring: Monitoring sales performance, setting targets, and implementing strategies
• Inventory Management
• Training and Development: Providing ongoing training and development opportunities for staff to improve product knowledge, sales techniques, and customer service skills
• Promotions and Marketing: Implementing promotional activities and marketing initiatives to attract customers and drive sales