Syeda Um E Farwa
Brampton,Canada
Summary
Detail-oriented professional with a strong commitment to leveraging expertise in impactful ways. Proven ability to apply skills effectively in dynamic environments, ensuring high-quality results. Aiming to contribute to organizational success while continuously enhancing professional capabilities.
Overview
3
3
years of professional experience
Work History
Server/Cashier/Hostess
Nandos
Brampton, Canada
08.2024 - Current
- Provide exceptional customer service by greeting guests, taking food and drink orders, and ensuring an overall positive dining experience
- Communicate effectively with kitchen and bar staff to ensure timely and accurate order delivery
- Maintain a clean and organized work area, including setting tables, refilling drinks, and clearing dishes
- Handle cash transactions and process payments using POS systems accurately and efficiently
- Upsell menu items and make recommendations based on customer preferences, contributing to increased sales
- Resolve customer complaints or concerns promptly, ensuring satisfaction and encouraging repeat business
- Keep a record of incoming inquiries to be able to reference at a later date
- Let patrons know of wait times and contact them as a table becomes available
- Take reservations over the phone, online platforms, or in-person
- Maintain a clean, tidy, and welcoming front-of-house experience
- Seat guests at designated tables and take drink orders, if necessary
- Understand the needs of wait staff to ensure sections are not overcrowded
Sales Coordinator
Royal Palace Furniture Industries LLC
Ajman, UAE
12.2022 - 12.2023
- Company Overview: Head Office
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
- Lead Generation through calling and other B2B portals
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
- Ensuring Adherence to laws, regulations, and policies
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Planned trade shows and conferences for new product launching or existing product promotion.
Customer Service - Coordinator
Top Quality Researchers IT Solutions
Ajman, UAE
05.2022 - 12.2022
- Provides end to end programs and educational process guideline
- Handling and managing Documents
- Helping students with educational key skills, guidance, time management and study
- Follow up on email, responses, and complaints resolutions
- Helping students with managing assignments, homework, research
- Offers professional advice to College/Uni students in their educational needs and completion of the assignments
- Follow up on payments structure and offer discount to attract new student
Admin
Safeway HR Consultancy
Dubai, UAE
11.2021 - 05.2022
- Handling, archiving, tagging documents
- Processing the completion of all relevant immigration and visa documents
- Handling emails and responses from the clients
- Dealing with inquiries on the phone and email
- Meeting with client and proposing the right path for the immigration
- Creating Candidate’s CV, word processing etc
- Storing customers details in spreadsheet to track and follow up
- Filing, typing, copying, printing, scanning documents
- Preparing the documents and applying for visa procedures
Education
International Indian School
Ajman01-2017
Skills
- Microsoft Office Proficiency
- Internet Browsing
- Typing
- Time Management
- Collaborative Teamwork
- Attention to detail
- Communication Skills
- Customer Service
Personal Information
Available: Available to work Full Time
Workpermitstatus
Open Work Permit
Languages
- English
- Urdu
- Hindi
Timeline
Server/Cashier/Hostess
Nandos
08.2024 - Current
Sales Coordinator
Royal Palace Furniture Industries LLC
12.2022 - 12.2023
Customer Service - Coordinator
Top Quality Researchers IT Solutions
05.2022 - 12.2022
Admin
Safeway HR Consultancy
11.2021 - 05.2022
International Indian School
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