Syeda Shafaq
Brampton,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Content Moderator
Meagan Moran
Waterloo, Ontario
09.2022 - Current
- Reviewed content for compliance with internal policies and procedures.
- Responded promptly and effectively to customer queries about moderation decisions.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Verified facts, dates and statistics using standard reference sources.
- Reviewed and approved proofs submitted by composing room prior to production.
Education
MBA - Finance
St. Ann's College For Women
Hyderabad, India08-2013
BBA - Commerce
St. An's College For Women
Hyderabad, India04-2011
Skills
- Cultural Awareness
- Content Management
- Social media knowledge
- Online research
- Customer Service
- Content Development
- Analytical Thinking
- Fact-checking
- Microsoft Office
- Stress Tolerance
- Flexible Schedule
- Text Writing
- Google Drive
- Team building
- Self Motivation
- Critical Thinking
- Presentation Development
- Teamwork and Collaboration
- Problem-solving aptitude
- Deadline Attainment
- Proof Review and Approval
- Word Processing
Languages
English
Professional
Hindi
Professional
Affiliations
I might not own at a networking event but I am great at building genuine 1:1 relationship based on trust with key stakeholders.
I thrive in collaboration settings. I facilitate balance discussions and respect diverse opinion, which helps in achieving collective goals.
Accomplishments
I often received best employee of the month in form of reward points for maintaining best moderation record
References
References available upon request.
Timeline
Content Moderator
Meagan Moran
09.2022 - Current
MBA - Finance
St. Ann's College For Women
BBA - Commerce
St. An's College For Women
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