Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Syeda Anowar

Surrey,Canada
Syeda Anowar

Summary

Talented, knowledgeable and compassionate Case Manager & Customer Service Specialist adept at handling high workloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs.

Experienced in fast paced environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Experienced in coordinating cases & Issues for clients. Proactive and resourceful with strong knowledge of community resources.

Strong communicator with passion for helping others. Proven track record of success managing and leading different types of programs. Skilled in grant writing, budgeting and program evaluation.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hard working and punctual with a track record of No Absences or Late Attendance.

Overview

10
years of professional experience

Work History

Citizens Without Borders Community Association

Case Manager
06.2021 - Current

Job overview

  • Referred clients to appropriate programs, community agencies and organizations to meet their needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Managed in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to different types of income opportunities, educational programs and community resources
  • Conducted community workshops to promote different programs and educate public on available services.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Assisted clients with researching grants and grant writing tasks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.

Canadian Tire

Cashier And Customer Service Representative
10.2017 - Current

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.

Mp. Sukh Dhaliwal

Mayor Election Campaign Volunteer
08.2022 - 10.2022

Job overview

  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team-building activities to enhance working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Mp. Sukh Dhaliwal.

Federal Election Campaign Volunteer
08.2021 - 09.2021

Job overview


  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Wendys Restaurant

Shift Manager
04.2013 - 08.2017

Job overview

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

Kobi Najrul College
Dhaka. Bangladesh

Bachelor of Arts
06.2012

Skills

  • Social Work
  • Direct Customer Care
  • Staff Training
  • Program Development
  • Staff Management
  • Data Entry and Analysis
  • Case Planning
  • Client Empowerment
  • Conflict Resolution
  • Community Resources
  • Financial Support
  • Education Programs
  • Crisis Intervention
  • Case Management Tracking
  • Case Planning and Management
  • Generate Reports
  • Team Meetings
  • Set Organizational Policies
  • Progress Evaluation
  • Multitasking and Organization
  • Resource Management

Timeline

Mayor Election Campaign Volunteer

Mp. Sukh Dhaliwal
08.2022 - 10.2022

Federal Election Campaign Volunteer

Mp. Sukh Dhaliwal.
08.2021 - 09.2021

Case Manager

Citizens Without Borders Community Association
06.2021 - Current

Cashier And Customer Service Representative

Canadian Tire
10.2017 - Current

Shift Manager

Wendys Restaurant
04.2013 - 08.2017

Kobi Najrul College

Bachelor of Arts

Similar Profiles

CREATE PROFILE
Syeda Anowar