SYEDA AMIN
Toronto,CANADA
Summary
Successful Quality Assurance Associate in a well-known Pharmaceutical/ Medical Device manufacturing company over 4 years with a strong successful background dealing with achieving the certification of ISO 9001, ISO 13485 and FDA/GMP audits. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Proven track record of combining leadership abilities and strong manufacturing knowledge that enabled to support organisation and fulfilment of given tasks in workplace. Result-oriented professional with demonstrated achievements in quality assurance, manufacturing, and customer support for industry leaders. Highly responsive to change with the proven ability to excel in a fast-paced environment. A customer-focused individual, capable of prioritising, delegating, and coordinating tasks to meet critical deadlines.
Overview
6
6
years of professional experience
Work History
QA Associate/Inspector
Integra Life Sciences/Derma Science Canada
2021.01 - 2023.07
- Manufacturing of different types of wound care and wound treatment dressing products.
- Worked in Quality Assurance with vigilant inspection, agile performance, and meticulous coordination of responsibilities.
- Reviewed documents in DHR (Documentation History Record) folder, whether its properly maintained during production of finished products.
- Inspected and tested finished products as per SOP in house or in third-party lab.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed inspection sheets as per SOP to release finished products.
- Broadcasted releasing of finished goods to all departments e.g., Production, Logistics, Accounts, QA etc.
- Collected water samples from outlets for quality control and tested of deionized water.
- Took part in dust control in manufacturing area and microbial environmental control in production clean rooms.
- Followed GMP & GDP and watched in production area.
Customer Service Representative
Arrow Workforce Solution
2019.11 - 2020.08
- Maintained over 50 customers satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Collected high volume of customers feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
BNS Properties Limited
2017.03 - 2019.02
- Managed over 50 customer accounts per day to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations and met with existing customers to discuss business needs and recommend optimal solutions.
Education
Bachelor of Business Administration -
IUB University
Bangladesh2016
Skills
- Area of Expertise
- Software Proficiencies
- Soft Skills
- Quality Assurance
- Pharmaceutical/Medical Devices
- GMP, GDP
- FDA
- Health Canada
- ISO 9001/13485
- Customer Service
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Motivated with Leadership
- Interpersonal Communication
- Safety Procedures
Timeline
QA Associate/Inspector
Integra Life Sciences/Derma Science Canada
2021.01 - 2023.07
Customer Service Representative
Arrow Workforce Solution
2019.11 - 2020.08
Sales Representative
BNS Properties Limited
2017.03 - 2019.02
Bachelor of Business Administration -
IUB University
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