Syeda Akther
Sherman Oaks
Summary
Versatile and experienced leader in human resources, recruiting, coaching, and development. Driven by results and dedicated to providing exceptional service to customers. Strength lies in transforming high-potential staff members into outstanding leaders, excelling in talent recruitment, career development, and delivering impressive top and bottom-line results. Strong background in selling, recruiting, training and development, and coaching. Motivated and diligent in approach to achieving success.
Overview
20
20
years of professional experience
Work History
Senior Talent Acquisition Manager
Christian Dior Couture
02.2019 - Current
- Overseeing over 24 boutiques across Midwest and West Regions with a volume of $680M+ including three flagships in Beverly Hills, South Coast Plaza, and Las Vegas
- Recruiting and developing staff of the House of Dior on Rodeo Drive (estimated volume of $165M)
- Collaborate on employee relations cases and partnering with regional VPs and Boutique leaders to manage performance plans attrition
- Built recruitment strategies and market maps to anticipate key open roles and build a bench of top performing leaders in each market
- Recruited & trained two Senior Recruiters on team to support the growing business across both regions
- Created synergy between by driving collaboration between regional directors for development paths as well as headcount planning in each of their respective regions
- Managing budget and headcount to ensure profitability and structural alignment based on volume tiers
- Collaborated with the development team to build a Dior Retail Career Path tool to use for all career conversations and help managers identify soft skills that are missing in their business.
Talent Acquisition Manager
Christian Dior Couture
01.2019 - 01.2022
- Successfully sourced and recruited top performing managers across the region including new boutique openings in key markets such as San Diego, Valley Fair and Beverly Hills
- Recruited high caliber store talent in challenging markets such as Hawaii, Chicago, Houston, and Atlanta
- Created sourcing strategies and developed a retail network to create talent pipeline in key markets
- This resulted in maintaining less than 10 job openings through the entire region on average
- Managed recruitment by developing boutique managers to identify top performers in their market as well as creating a succession plan for internal growth and mobility across all LVMH maisons.
Human Resources Manager
Neiman Marcus
03.2017 - 02.2019
- Employee Relations - Primary point of contact for general HR matters; assisted with policy administration and ensured accurate interpretation, performed grievance and conflict resolution in partnership with department managers
- Talent Acquisition - Utilized Taleo (ATS) and LinkedIn to fill over 35 positions within my first 6 months including sales, support, and restaurant staff: managed hiring process from generating offer letters to managing the background check/drug screening process
- Training and Development - Created a structured onboarding process for the executive team which yielded a more structured and time effective onboarding for new hires; identified department training needs and opportunities such as iSell app use, customer outreach, and coaching for managers and executed group trainings monthly using company tools
- Payroll – Process bi-weekly payroll and partner with the payroll department to ensure accurate and timely transmittal; review and input timesheet data, calculate and track medical deductions and paid time off (PTO) hours, sick times, and LOAs.
HR Recruiter
Forever 21
10.2016 - 03.2017
- Successfully recruited and staffed open requisitions in the states including Greater NY City Area, South New Jersey, Texas, and Greater Los Angeles Area
- Partnered with HR of Training & Talent Development team to create new interview hot sheets and onboarding tools for new hires
- Partnered with HR Benefits team to create pay band guidelines for future hires.
General Manager
TORY BURCH
08.2015 - 07.2016
- $10 million in annual sales – managing a staff of 35-40
- Successfully recruited and staffed the store within 6 weeks with Operation Manager, Assistance Manager, 15 sales associates, 5 support associates, and a Sales Leader
- Achieved top volume in company during Q4 increasing volume 5% vs
- Company trend of -3%
- Increased the store’s net promoters score to 90% (10ppts above company target of 80%).
District Manager / Store Manager
LUCKY BRAND DUNGAREES, LLC
09.2011 - 08.2015
- $15 million in annual sales – managing a total of 8 stores including the flagship and corporate locations
- In first year as DM, successfully recruited and trained SMs to end Q4 with top results in the region
- Coached, developed, and promoted 5 managers into elevated roles
- Managed district P&L with a focus on controlling labor costs through scheduling to traffic trends
- Oversaw the openings of three key stores: Beverly Hills (flagship), Santa Monica and Pasadena
- As SM of Santa Monica, grew business by $600K, making the store #5 in the company.
Store Manager
H&M
03.2010 - 09.2011
- $8 million in annual sales – managing a staff of 40+ including visual team
- Created development plans for the leadership team and promoted a culture where communication and effective follow up was consistent
- Promoted 3 team members to higher management levels within 1 year.
District Training Manager/Store Manager
VICTORIA’S SECRET
04.2004 - 05.2010
- $4 million in annual sales
- Increased top line volume by $1.5 million at Hollywood and increased conversion from 16% to 26%
- Trained new leadership hires and facilitated company directed training for the district
- Created a training program for bra specialists, parts of which are still used in today’s business.
Education
Bachelor of Science - Business Administration – Accounting Major, Economics Minor -
UNIVERSITY OF CALIFORNIA, Riverside
Skills
- Talent Acquisition & Performance Management
- Leadership On-Boarding & Training
- Employee Relations & Performance Management
- Coaching & Soft Skills Development
- Selling Skills Development & Diagnosis
- Remote Hiring
- Global Talent Acquisition
- Competency-Based Assessment
Languages
Spanish
Limited Working
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Japanese
Elementary
Timeline
Senior Talent Acquisition Manager
Christian Dior Couture
02.2019 - Current
Talent Acquisition Manager
Christian Dior Couture
01.2019 - 01.2022
Human Resources Manager
Neiman Marcus
03.2017 - 02.2019
HR Recruiter
Forever 21
10.2016 - 03.2017
General Manager
TORY BURCH
08.2015 - 07.2016
District Manager / Store Manager
LUCKY BRAND DUNGAREES, LLC
09.2011 - 08.2015
Store Manager
H&M
03.2010 - 09.2011
District Training Manager/Store Manager
VICTORIA’S SECRET
04.2004 - 05.2010
Bachelor of Science - Business Administration – Accounting Major, Economics Minor -
UNIVERSITY OF CALIFORNIA, Riverside
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