Serve as the Domain Expert for Ericsson's Order Care and Catalog Manager, applying deep technical expertise to lead and guide the regional task force
Provide strategic leadership and critical support to local teams across the MMEA region, ensuring efficient resolution of complex issues during high-priority situations and emergencies
Lead a team of highly skilled engineers focused on EOC/ECM system performance, driving operational excellence
Responsible for mentoring and fostering the ongoing professional development of the team, ensuring continuous growth and maintaining Ericsson's position at the forefront of technical innovation.
Sr. MAP CNS Eng.
ERICSSON
Riyadh
08.2021
Lead CNS/SA, Ericsson Composition Engine (ECE) & Converged Service Studio (CSS)
Achieved Subject Matter Expert-level proficiency in Ericsson Composition Engine (ECE) and Converged Service Studio (CSS), with strong expertise in Catalog Manager and Order Care
Contribute to projects from SDP1 to SDP4 technically and handovers, actively contributing to Acceptance Test Plans (ATPs) and working directly with customers to make strategic decisions
Led knowledge sessions on ECE, CSS, Catalog Manager, and Order Care, while mentoring and coaching colleagues in both Customer Service and Managed Services domains.
Tech Team lead.
ERICSSON
Riyadh
05.2015
Team Lead, Ericsson Service Delivery Platform (ESDP)
Led the ESDP team, ensuring the successful delivery of customer-contracted services while aligning with departmental objectives
Provided system integration expertise to support ongoing customer projects and enhance overall service quality
Managed a comprehensive solution portfolio, including MSDP, CRM, ECE, EMM, and other critical platforms.
Sr. Support/ Integration Engineer
ERICSSON
Riyadh
03.2008
Solution Integration Specialist
Played a key role in supporting and seamlessly integrating diverse solutions, including NGIN (Ericsson Composition Engine), Mobile TV Solutions, and NMS Nodes (Fault Management, Trouble Management, Performance Management, Network Inventory, RTTM/Net Tuner)
Managed the implementation of OS and application patches and releases, while meticulously tracking the solution lifecycle to ensure optimal performance and reliability.
System Administrator
Pak Telecom (Ufone)
Islamabad
08.2003
Played a pivotal role at UFONE-PTML as part of the core team responsible for launching operations in a fiercely competitive cellular market
Led the strategic planning and implementation of Information Systems policies and procedures
Provided comprehensive support for various GSM products, Unix-based operating systems, and databases
Key services' support like Watchdog Fraud Management System and Call Center Solution.
Associate Engineer
Telephone Industries
Haripur
01.2001
Computer Section, Telephone Industries of Pakistan, Haripur
Accumulated 2 years of experience in the Computer Section (EWSD)
Assisted the Network Administrator with network operations and management
Learned the CNC machines, Automatic Plating Plant, and Wastewater Treatment Plant
Was part of ISO 9000 team, supporting quality management and compliance initiatives.
