Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
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Syed Shah

Brampton

Summary

Dynamic professional with a proven track record at Executive Staffing Inc, excelling in office administration and customer satisfaction. Skilled in data entry and scheduling, I effectively reduced administrative workload while enhancing communication. My proactive approach and commitment to excellence fostered strong client relationships and improved service delivery in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Marketer

Vivi CPR
01.2024 - 04.2025
  • Identified and targeted clients requiring CPR and first aid training.
  • Contact leads through email, phone calls, and social media to promote CPR courses and certification programs.
  • Develop marketing campaigns (online and offline) to raise awareness of Vivi CPR’s services, promotions, and special events.
  • Create social media posts, flyers, email newsletters, and website content to attract and inform clients.
  • Build relationships with organizations (daycares, gyms, dental offices, security companies) that require staff CPR certification.
  • Help book and coordinate CPR classes for individuals and groups.
  • Research industry trends, competitor offerings, and client needs to adjust marketing strategies.
    Organize CPR awareness events, community demos, and workshops to promote services.
  • Represent Vivi CPR professionally at all times to strengthen the brand image and client trust.
    Gather feedback from clients post-training to improve services and customer satisfaction.
  • Track marketing performance (e.g., ad reach, lead conversions) and prepare reports for management.
  • Work closely with instructors and the administrative team to ensure smooth client experiences from inquiry to course completion.

Administration Assistant

Executive Staffing Inc
01.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Recorded expenses and maintained accounting records.

Education

Secondary School Diploma - Arts

Notredame Catholic School
Brampton, ON
01.2025

Skills

  • Office administration
  • Administrative support
  • Data entry
  • Word processing
  • Scheduling appointments
  • Customer complaint resolution
  • Interdepartmental communication
  • Administrative duties

Languages

English
Pubjabi

Volunteer

6 months of volunteering experience at Kids Help Phone.

6 months of volunteering experience at Youth Crisis Support.

Timeline

Marketer

Vivi CPR
01.2024 - 04.2025

Administration Assistant

Executive Staffing Inc
01.2023 - 12.2023

Secondary School Diploma - Arts

Notredame Catholic School

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Syed Shah