Syed Rizvi

· Act as Technical Asset Owner for PCI cloud workloads, ensuring alignment with information security policy, PCI DSS controls, and operational resilience expectations for critical banking applications and data.

Led PCI-scoped cloud security gap assessments, identifying control weaknesses in access, logging, encryption, backup/restore, DR, and vulnerability management, driving risk-based remediation with cloud and engineering teams to enhance security posture.

· Own remediation of audit and scan findings across application security, data backup and restoration, and DR compliance, validating that fixes meet PCI and internal security standards.

· Oversee infrastructure, application, and code‑level vulnerability remediation in cloud and hybrid environments, leveraging automated tools and security baselines to reduce exploitable risk.

Collaborated with engineering teams to develop and implement risk-based remediation strategies for critical banking applications, ensuring compliance with security standards.

• Apply AI‑driven remediation and prompt engineering (including Copilot‑style security assistants) to accelerate detection and fixing of code vulnerabilities while managing AI‑specific risks such as prompt injection and insecure code suggestions.
• Handled AI-specific risks, including prompt injection and insecure code suggestions, while enhancing security processes.
• Validated remediation fixes against PCI and internal security standards, ensuring compliance and reducing potential security risks.

Led L3 support team in resolving incidents and problems for fraud platforms, reducing customer-impacting outages.

Executed root cause analysis and established permanent fixes for recurring issues in on-premises and cloud fraud solutions.

Validated recovery procedures and ensured environment integrity to enhance backup failover and disaster recovery readiness.

Conducted impact assessments for outages to inform risk-based recovery decisions and enhance business communication.

Maintained PCI compliance for card and payment fraud systems through secure access logging and monitoring.

• Collaborated with bi analytics team on analytics product, Temenos Insight Analytics, enhancing data-driven decision-making.
• Developed and implemented tailored solutions based on client requirements, improving system functionality.
• Conducted data mapping for business intelligence platform and created complex Power BI reports.
• Reviewed and optimized performance of SSRS custom reports.
• Developed SQL objects, stored procedures, views, and functions for product functionality.
• Trained clients on product usage and capabilities.
• Generated KPI reports, dashboards, and customized pivot reports to meet client specifications, facilitating data insights.
• Managed database projects while providing live support for publishing across environments.

• Contributed as a member of the BI Analytics Team that handled the analytics product of Temenos—Insight Analytics.
• Use SSAS Cubes to load data into warehouse cubes; tune cubes and XML scripts based on client requirements.
• Reviewed and enhanced performance of SSRS custom reports, ensuring timely and accurate data delivery.
• Created SQL objects, stored procedures, views, and functions for product; trained clients to optimize usage.
• Troubleshot ETL processes for various clients, implementing real-time fixes to minimize disruptions.
• Designed and implemented local developments based on clients' requirements.
• Manage database projects and provide live support for publishing across different environments.

• Installed, configured, and upgraded Temenos analytics R17 (insight) development, test, and production environments and managed the data transformation process (ETL), data warehouse, BI users, system security set-up, and resolution of all types of technical- and performance-related issues.
• Collaborated with Temenos, Deloitte, Clear Sight, and IBM to implement the Laurentian Bank of Canada's project and provide knowledge and hands-on support from project start to production roll-out; resolved various critical issues during production support.
• Developed reports for business and system (COB and ETL) performance and growth evaluation.
• Created runbooks and documentation for Temenos analytics (BI) to streamline daily operations and improve data and reporting access for technical and business users.
• Managed and configured the DW-export; automated the data transfer process from core banking to the BI system.
• Troubleshot and developed complex SQL scripts and stored procedures to find and remove duplicates from different insight staging databases.
• Analyzed and resolved close of business (COB) issues, including record duplication, conducting root cause analysis to enhance COB performance.
• Developed, deployed, and managed insight packages, interfaces, cubes, power shell script, and new BI features.

• Delivered third-party IT support at Cargill Ltd. by diagnosing and resolving computer, server, and network issues; upgraded and monitored network and datacenter performance; performed software installations and conducted periodic tests on equipment and programs.
• Analyzed SCCM log files, provided patch management support, and maintained window operations.
• Assisted users with Level 1 support for SCCM issues at Help Desk and Deskside locations.
• Established network, server, and equipment setups; scheduled maintenance; and facilitated user support.
• Troubleshot customer issues by diagnosing and documenting specific concerns to ensure effective resolution.

• Managed datacenter operations for servers, systems, storage, and core banking application, ensuring optimal performance and reliability.
• Installed and configured T24 on WebSphere and FinnOne on WebLogic Server, set up domain configuration, and supported go-live, addressing infrastructure issues to facilitate smooth deployment.
• Installed and configured the Informatica / Temenos (BI) system and set up the ETL process.
• Ensured high availability of applications and services, including core system, Finn One, and E-Suite; analyzed performance metrics to identify and rectify potential bottlenecks.
• Planned and implemented backup and disaster recovery policies for the core banking system (T24).

• Led and directed the Quality Assurance testing of new banking modules and utilities and performed expert troubleshooting and performance tuning on the core application (T24) and database.
• Streamlined system operations and code deployment procedures for improved workflow.
• Cultivated productive relationships with vendors (NDC/Temenos), facilitating collaboration and support.
• Executed data extraction and import procedures, enhancing data integrity and quality.