SYED RAZA
Dundas,ON
Summary
I have 20 years experience in Canada in the security service industry. I have worked in various positions, including mobile, mall duties, Warehousing and low income areas patrolling. I'm fluent in English, Urdu, and can understand Hindi and Punjabi. I have excellent communication skills, I'm a very good listener and able to record and pass on important information. I have excellent computer skills and have the ability to learn any system.
Overview
21
21
years of professional experience
1
1
Certification
Work History
NATIONAL SECURITY SUPERVISOR
Logixx Security
Toronto, Canada
09.2019 - Current
- Oversee daily operations of all Coca Cola sites, Canada wide, ensuring smooth workflow and timely completion of tasks
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handle Client complaints, resolving issues, and adjusting policies to meet changing needs
- Monitor workflow to improve employee time management and increase productivity
- On call after hours and on weekends also, responding to site issues and directing the guards in solving the issues
- Conducted regular patrols of facility to detect and deter security threats
- Recorded incident reports with detailed accounts of occurrences
- Monitored alarm systems and CCTV footage to enable prompt attention and response
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Prepared and submitted reports to keep management informed of security activities and developments
- Coordinated with security personnel or other departments to establish safety of visitors and staff
- Oversaw team of security officers and managed scheduling and performance evaluations
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols
- Developed and implemented strategies to prevent and respond to security incidents
- Successfully managed incident response operations during critical situations, ensuring staff and visitor's safety and minimizing potential damages to company property
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required
- Collaborated with management to develop security policies and procedures
- Analyzed and investigated incidents alongside functional management and security supervisors
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs
- Monitored and approved access control systems for accessibility to authorized personnel
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades
- Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks
- Kept team compliant with security protocols and appearance standards
- Monitored and maintained CCTV and access control systems to protect personnel and assets
SECURITY SUPERVISOR
Securitas Canada
Toronto, Canada
07.2007 - 09.2019
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Coordinated protective service operations with other emergency response agencies
- Implemented comprehensive security plans to provide highest levels of protection for facilities
- Managed security policies and procedures to promote safety and security of personnel and assets
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities
- Submitted documentation for weekly payroll, managed schedules, and enforced policies
- Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests
- Enhanced mobile security operations by implementing effective patrol strategies and schedules
- Coordinated access control measures at high-profile events, ensuring smooth entry procedures for guests while maintaining strict security standards
- Facilitated cross-functional collaboration between teams to address complex security challenges effectively
- Implemented safety protocols for employees during emergency situations, minimizing potential harm or injury risks
- Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group
- Liaised with clients to understand their specific needs, tailoring security plans accordingly to provide maximum protection
- Streamlined communication between team members using advanced mobile technologies and applications
- Reviewed trends in mobile security threats to stay informed on best practices and industry advancements for continuous improvement efforts
- Collaborated with local law enforcement agencies during investigations, providing crucial information for case resolutions
- Supported management in establishing operational goals, aligning resources to achieve desired outcomes
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities
- Conducted regular audits of security equipment, ensuring timely maintenance and replacement as needed
- Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels
- Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives
- Optimized surveillance systems coverage by assessing existing camera placements and recommending strategic improvements
- Recorded incident reports with detailed accounts of occurrences
- Conducted regular patrols of facility to detect and deter security threats
- Oversaw team of security officers and managed scheduling and performance evaluations
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Prepared and submitted reports to keep management informed of security activities and developments
- Analyzed and investigated incidents alongside functional management and security supervisors
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
- Trained security workers on site-specified procedures
- Recorded daily security occurrences in site assignment log
- Managed security staff rotation for position coverage on breaks
- Conducted fire drills and other simulated emergencies to determine overall site safety
MOBILE SECURITY SUPERVISOR
Intercon Security
Toronto, Canada
08.2004 - 06.2007
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Coordinated protective service operations with other emergency response agencies
- Implemented comprehensive security plans to provide highest levels of protection for facilities
- Managed security policies and procedures to promote safety and security of personnel and assets
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities
- Submitted documentation for weekly payroll, managed schedules, and enforced policies
- Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests
- Enhanced mobile security operations by implementing effective patrol strategies and schedules
- Coordinated access control measures at high-profile events, ensuring smooth entry procedures for guests while maintaining strict security standards
- Facilitated cross-functional collaboration between teams to address complex security challenges effectively
- Implemented safety protocols for employees during emergency situations, minimizing potential harm or injury risks
- Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group
- Liaised with clients to understand their specific needs, tailoring security plans accordingly to provide maximum protection
- Streamlined communication between team members using advanced mobile technologies and applications
- Reviewed trends in mobile security threats to stay informed on best practices and industry advancements for continuous improvement efforts
- Collaborated with local law enforcement agencies during investigations, providing crucial information for case resolutions
- Supported management in establishing operational goals, aligning resources to achieve desired outcomes
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities
- Conducted regular audits of security equipment, ensuring timely maintenance and replacement as needed
- Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels
- Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives
- Optimized surveillance systems coverage by assessing existing camera placements and recommending strategic improvements
- Recorded incident reports with detailed accounts of occurrences
- Conducted regular patrols of facility to detect and deter security threats
- Oversaw team of security officers and managed scheduling and performance evaluations
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Prepared and submitted reports to keep management informed of security activities and developments
- Analyzed and investigated incidents alongside functional management and security supervisors
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
- Trained security workers on site-specified procedures
- Recorded daily security occurrences in site assignment log
- Managed security staff rotation for position coverage on breaks
- Conducted fire drills and other simulated emergencies to determine overall site safety
Education
M.A.S - Master of Administrative Science
University of Karachi
Pakistan01.2003
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
- Priority management
- Expectation setting
- Negotiation
- Software experience
- Contract Management
- Industrial hygiene
- Analytical Thinking
- Idea Development and Brainstorming
- Improvement plan knowledge
- Data Analysis
- Logistics Coordination
- Process Analysis
- Program Evaluation
- Quantitative skills
- Alarm monitoring
Certification
- First aid cpr level 3
- Ontario security license
Languages
- English, Full Professional
- Urdu, Full Professional
- Hindi, Basic
- Punjabi, Elementary
- French, Elementary
Timeline
NATIONAL SECURITY SUPERVISOR
Logixx Security
09.2019 - Current
SECURITY SUPERVISOR
Securitas Canada
07.2007 - 09.2019
MOBILE SECURITY SUPERVISOR
Intercon Security
08.2004 - 06.2007
M.A.S - Master of Administrative Science
University of Karachi
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