Syed Osama Arman
Brantford
Summary
Experienced professional with a strong background in security management, office administration, and team leadership. With over 6 years of experience, brings a wealth of knowledge in risk assessment, emergency response planning, and workplace safety. Highly skilled in administrative functions such as scheduling, team coordination, and process optimization. Problem-solving abilities, effective communication, and adaptability to fast-paced environments have earned a reputation for success. Reliable leader excelling in both security operations and office management, consistently ensuring efficiency and organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Securitas Canada
01.2022 - Current
- Manage client relationships by addressing concerns and implementing effective solutions, ensuring customer satisfaction and retention
- Train, supervise, and oversee a team of security personnel to maintain company standards and operational efficiency
- Coordinate team operations, including scheduling, task delegation, and service response, while preparing detailed reports for internal and client use
- Foster collaboration between teams to streamline communication and improve service delivery
Security Supervisor
Paragon Security
01.2020 - 01.2022
- Supervised a team of security staff, managing daily schedules and ensuring compliance with operational standards
- Developed strong client relationships by addressing inquiries and providing tailored solutions
- Improved team performance through effective training and task delegation
Front Desk Concierge
Paragon Security
03.2018 - 12.2019
- Provided high-quality customer service to residents, resolving issues and addressing inquiries promptly
- Trained new staff on customer service protocols and security procedures to ensure consistent performance
- Monitored access control systems and maintained detailed visitor records
Brand Representative
Hollister Co.
12.2017 - 02.2018
- Assisted customers with purchases and inquiries, driving sales and contributing to team targets
- Coordinated promotional events to enhance customer engagement and brand visibility
- Supported inventory management and ensured a well-organized sales floor
Education
BBS - Bachelor of Business Studies
Seneca College
Toronto, ON12.2019
Intermediate - MPC (Mathematics, Physics, And Chemistry)
Iqbalia Junior College
Hyderabad, India03-2017
High School - ICSE
The Future Kids
Hyderabad, India04-2015
Skills
- Technical Proficiency: MS Office / Windows
- Technical Proficiency: Security Systems (C-Cure, Indigo Vision)
- Team leadership
- CCTV monitoring
- Customer service
- Data entry
- Office administration
- Report writing
- Incident reports
- Safety and security procedures / regulations
- Schedule management
- Employee relations
- Compliance management
- Training management
Certification
- G Class Driver's License
- Security Guard License
- Firearms License (Restricted & Non-Restricted)
- First Aid & CPR Certification
- WHMIS Certificate
- AED Certification
- Use of Force Certification
- Microsoft Office Specialist
- Customer Service Certification
Accomplishments
- Successfully resolved over 95% of client concerns in current role, maintaining strong retention rates.
- Led a team that consistently met performance targets in both security and customer service roles.
- Recognized for exceptional service delivery in multiple customer-facing roles.
- Supervised team of 23 staff members.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Urdu
Hindi
Timeline
Security Supervisor
Securitas Canada
01.2022 - Current
Security Supervisor
Paragon Security
01.2020 - 01.2022
Front Desk Concierge
Paragon Security
03.2018 - 12.2019
Brand Representative
Hollister Co.
12.2017 - 02.2018
BBS - Bachelor of Business Studies
Seneca College
Intermediate - MPC (Mathematics, Physics, And Chemistry)
Iqbalia Junior College
High School - ICSE
The Future Kids
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