SYED MOHSIN RAZA
Laval,Canada
Summary
Dynamic Operations Manager with over 9 years of progressive experience in logistics and 3PL environments at DB Schenker, specializing in optimizing warehouse operations and leading continuous improvement initiatives. Expertise in Lean and Kaizen methodologies, with a strong focus on safety compliance and employee development. Proficient in SAP for supply chain management, with hands-on experience in using RF scanners and troubleshooting IT equipment. Committed to delivering cost savings, enhancing efficiency, and driving team performance in high-pressure logistics settings, prepared to advance into an Operations Manager role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
DB Schenker
Saint-Laurent, QC
12.2025 - Current
- Streamlined logistics operations to enhance delivery efficiency and reduce turnaround times.
- Led cross-functional teams in implementing process improvements and best practices across supply chain management.
- Developed and maintained key performance indicators to monitor operational effectiveness and drive continuous improvement.
- Managed vendor relationships to optimize service levels and negotiate favorable contract terms.
- Coordinated training programs for staff, enhancing operational knowledge and improving team performance metrics.
- Oversaw inventory management systems to ensure accurate stock levels and minimize discrepancies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
DB Schenker of Canada
Saint-Laurent, QC
05.2021 - 11.2025
- Facilitated monthly health and safety meetings to promote workplace safety. Supported safety committee initiatives to enhance compliance and awareness.
- Executed multiple continuous improvement and Kaizen projects to enhance operational efficiency.
- Conducted comprehensive testing of new applications to enhance user experience and functionality.
- Managed operations inventory control and shift scheduling processes.
- Provided expert technical support to resolve issues with RF scanners and Zebra printers, ensuring operational efficiency.
- Developed and implemented training initiatives to empower team members and foster professional growth.
- Implemented and maintained compliance measures for DG handling, WHMIS guidelines, and first aid training to safeguard personnel and operations.
- Executed strategic vendor negotiations to lower operational costs by 10%.
- Managed daily operational activities to uphold safety protocols and compliance regulations.
- Designed and executed process enhancements aimed at increasing operational efficiency and productivity.
- Analyzed and optimized inventory control processes, resulting in improved accuracy and reduced discrepancies.
- Addressed employee concerns promptly while promoting a positive atmosphere, leading to improved staff retention rates.
- Facilitated collaboration among cross-functional teams to drive innovative solutions enhancing business performance.
- Fostered strong connections with key customers to tailor services that meet specific needs.
Customer Service Representative
DB Schenker of Canada
Saint-Laurent / Brampton, QC / ON
04.2018 - 04.2021
- Strengthened client connections to ensure seamless resolution of escalations.
- Trained new hires and improved service quality.
- Supported warehouse operations and real-time order tracking.
- Managed KPIs and reporting using SAP SuccessFactors.
- Resolved customer inquiries through effective communication and product knowledge.
- Managed order processing and tracking using company-specific logistics software.
- Provided support to team members on complex customer issues to enhance service quality.
- Trained new hires on best practices for customer interactions and system usage.
- Analyzed feedback to identify trends and recommend solutions for service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Material Handler
DB Schenker of Canada
Saint-Laurent, QC
05.2017 - 03.2018
- Monitored inventory and supported cycle counts.
- Operated RF scanners and updated WMS.
- Supported safety protocols and hazard reporting.
Administrative Coordinator
NBS Global Services Inc
Saint-Laurent, QC
10.2016 - 04.2017
- Handled inventory procurement and shipment coordination.
- Supported payroll and financial data entry.
Financial Analyst
ACE Energy (Pvt.) Ltd
Islamabad, Pakistan
03.2011 - 06.2016
- Designed financial proposals for captive power projects.
- Performed cost and depreciation analysis.
- Coordinated with vendors for energy-efficient technology sourcing.
Education
Master of Business Administration - Business Administration
Bahria University
Islamabad, Pakistan09.2008
Skills
- Third-party logistics management
- Health and safety management
- Application testing
- Root Cause Analysis
- SAP supply chain management expertise
- Blue Yonder (JDA)
- IT Equipment Troubleshooting
- RF Scanners / Label Printers
- Team Leadership & Coaching
- Vendor & Client Relationship Management
- Cost Reduction & KPI Performance
- WHMIS / DG / First Aid Certified
- SAP Supply Chain Management, Ariba & SuccessFactors
- Blue Yonder (JDA - WMS)
- RF Scanners, Zebra/Label Printers
- Microsoft Office Suite (Excel, Word, Outlook)
LANGUAGES
English – Fluent
Urdu – Native
Punjabi – Fluent
French – Intermediate
Certification
- First Aid – Certified
- Dangerous Goods (DG) Handling – Certified
- WHMIS – Certified
Timeline
Operations Manager
DB Schenker
12.2025 - Current
Operations Supervisor
DB Schenker of Canada
05.2021 - 11.2025
Customer Service Representative
DB Schenker of Canada
04.2018 - 04.2021
Material Handler
DB Schenker of Canada
05.2017 - 03.2018
Administrative Coordinator
NBS Global Services Inc
10.2016 - 04.2017
Financial Analyst
ACE Energy (Pvt.) Ltd
03.2011 - 06.2016
Master of Business Administration - Business Administration
Bahria University