SYED KHURRAM ZAIDI
Milton,Ontario
Summary
With a robust twenty-year background in customer service and operations, I am a seasoned professional with expertise in managing both sales and service teams. My skills extend to handling priority and corporate accounts, where I excel in delivering top-tier service and producing insightful analytical reports. My diverse experience has refined my abilities in leading teams to achieve and exceed sales targets, ensuring a comprehensive and professional approach to customer engagement. Additionally, my project management skills have been instrumental in effective problem-solving, project planning, and coordinating project teams.
Overview
23
23
years of professional experience
Work History
Operations Executive
Future Hygiene Solutions Inc
08.2024 - 05.2025
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Operations Officer
ELBRUS LLC FZ
05.2023 - 04.2024
- Oversaw budget allocation and sales forecasting to optimize financial performance.
- Drove sales team to exceed revenue targets through strategic planning and execution.
- Enforced adherence to service delivery deadlines, ensuring operational excellence.
- Championed after-sales support initiatives to enhance customer satisfaction and retention.
- Implemented processes that simplified procedures and reduced average processing time.
Operations Supervisor
FHS CHEMICALS TRADING LLC
09.2020 - 03.2023
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Customer Service Project Deployment Manager - MEA (Enterprise Excellence)
ECOLAB INC.
12.2018 - 08.2020
- Handled projects to Optimize customer service and to Value Stream the processes to reduce process time.
- Projects: Migrating MEA Exports from Europe and USA to Middle east Africa.
- Order to Cash value stream - United Arab Emirates Customer Service.
- Order to Cash Value Stream - Saudi Arabia Customer Service.
- Complaint Management System.
- ERP improvement and automation, Telephony system for call center.
- Export Process, Integration of Customer Master data and Item master data of an Acquired company locally.
Customer Service Manager - MEA (Engineering, Service and Training)
ECOLAB INC.
02.2018 - 11.2018
- Planning of all new Installations.
- Coordinating Training and Periodic service.
- Leading a team of 22 associates (4 Engineers, 16 Service Representatives, 2 Trainers).
Customer Service Manager - MEA (Order Management, Master Data, Credit)
ECOLAB INC.
02.2014 - 01.2018
- Assisting the MEA region in developing a structured customer service unit and team.
- Working with UK and South Africa CS teams on process improvement.
- Reengineering Order to Cash process to reflect SAP implementation globally.
- Assisting the Finance team with Internal and external Audit.
- Leading a team of 32 professionals from various working models and support functions including Supply Chain, Credit, Order Management, and call Center.
Customer Service and Lending Officer (Retail Banking)
AL MASRAF (ARAB BANK FOR INVESTMENT AND FOREIGN TRADE)
11.2008 - 12.2013
- Leading a team of 10 customer service executives and retail lending executives.
- Review and submit proposals of branch monthly / semi-Annual / annual Budget reports.
- Analyze various branch processes for improvement & making them lean to ensure efficiency in business practices.
Asst. Manager- Customer Relations
ETA STAR PROPERTY DEVELOPERS, DUBAI
02.2007 - 10.2008
- Coordinating with departments like Legal, Sales, Projects, and Designs for providing effective customer service.
- Supervising a team of 5 data entry analysts and customer service Executives.
Customer Service Executive- Priority Banking
EMIRATES BANK, DUBAI, UAE
06.2004 - 01.2007
- Selling and cross selling of priority banking products and services.
- Assisting Portfolio Managers / Relationship managers with services.
Credit Analyst-Retail
MASHREQ BANK- DUBAI
09.2002 - 05.2004
- Processing and documenting day to day customer applications for car loans and credit cards.
- Verifying the authenticity of documents provided.
Education
BBA - Marketing
AMERICAN COLLEGE OF DUBAI AFFILIATED TO THE WORLD UNIVERSITY, CALIFORNIA, USA
Skills
- Keen Listening Skills
- Problem Solving
- Strong Negotiation & Persuasion Skills
- Project Planning
- Effective Communication & Presentation
- Customer Relationship building
- Leadership qualities
- Competent Training & Coaching Skills
- Data Analysis & Reporting
- Warehouse management
- Marketing
- Labor relations
- Facilities management
- Supply chain management
- Maintenance management
- Production
LANGUAGES
ENGLISH
URDU
Timeline
Operations Executive
Future Hygiene Solutions Inc
08.2024 - 05.2025
Operations Officer
ELBRUS LLC FZ
05.2023 - 04.2024
Operations Supervisor
FHS CHEMICALS TRADING LLC
09.2020 - 03.2023
Customer Service Project Deployment Manager - MEA (Enterprise Excellence)
ECOLAB INC.
12.2018 - 08.2020
Customer Service Manager - MEA (Engineering, Service and Training)
ECOLAB INC.
02.2018 - 11.2018
Customer Service Manager - MEA (Order Management, Master Data, Credit)
ECOLAB INC.
02.2014 - 01.2018
Customer Service and Lending Officer (Retail Banking)
AL MASRAF (ARAB BANK FOR INVESTMENT AND FOREIGN TRADE)
11.2008 - 12.2013
Asst. Manager- Customer Relations
ETA STAR PROPERTY DEVELOPERS, DUBAI
02.2007 - 10.2008
Customer Service Executive- Priority Banking
EMIRATES BANK, DUBAI, UAE
06.2004 - 01.2007
Credit Analyst-Retail
MASHREQ BANK- DUBAI
09.2002 - 05.2004
BBA - Marketing
AMERICAN COLLEGE OF DUBAI AFFILIATED TO THE WORLD UNIVERSITY, CALIFORNIA, USA
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