Syed Hussain
Summary
Talented Support Specialist with a sales background easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Application Support Analyst
GFL Environmental
Vaughan, ON
03.2022 - Current
- Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
- Offered training sessions to end users to educate on updated systems.
- Generated reports from SQL database
- Configured security access settings for various user roles within the organization's instance of Workday.
- Conducted end user training sessions on how to use new or updated features within Workday application.
Support Specialist
FreshBooks
Toronto, ON
12.2021 - 03.2022
- Documented repair processes and helped streamline procedures for future technical support actions.
- Consistently responded to customer service emails within standard response window.
- Helping customers understand basic accounting topics and subjects
- Provided diverse assistance to business owners and contractors.
- Responded to support tickets within established timeframe to improve customer service.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Account Manager
CDW
Toronto, ON
02.2021 - 06.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, and screen-share .
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Managed existing portfolio and potential leads using CRM system.
- Learned about different IT environments
Sales Associate
Rogers Communications
Mississauga, ON
06.2017 - 05.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Negotiated and closed deals with minimal oversight.
- First point of technical trouble shooting for customers
Sales Associate
The Source
Windsor, ON
10.2013 - 05.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked with fellow sales team members to achieve group targets.
- Surpassed daily sales goals by cross-selling and promoting additional products.
- Built and maintained relationships with peers and upper management to drive team success.
- First point of technical trouble shooting for customers
Education
High School Diploma -
St Joseph's Catholic High School
Windsor, ON06.2012
Skills
- Compliance requirements
- Customer relationships
- Issue resolution
- Excellent communication skills
- Customer Service
- Sales solutions
- Product Sales
- B2B sales and customer service
- Data collection
- Troubleshooting and diagnostics
- Technical Troubleshooting
- Application installations
- Technical support
Timeline
Application Support Analyst
GFL Environmental
03.2022 - Current
Support Specialist
FreshBooks
12.2021 - 03.2022
Account Manager
CDW
02.2021 - 06.2021
Sales Associate
Rogers Communications
06.2017 - 05.2021
Sales Associate
The Source
10.2013 - 05.2017
High School Diploma -
St Joseph's Catholic High School
Similar Profiles
Lee VictorLee Victor
Sales and Service Manager at Environmental Energy / GFL EnvironmentalSales and Service Manager at Environmental Energy / GFL Environmental
Greg DawsonGreg Dawson
Refuse Collector/Driver at GFL EnvironmentalRefuse Collector/Driver at GFL Environmental
NEERAJ NEERAJ null
City-Contract Truck Driver at GFL EnvironmentalCity-Contract Truck Driver at GFL Environmental
CHRISTOPHER DUNCANCHRISTOPHER DUNCAN
Operations Manager at GFL EnvironmentalOperations Manager at GFL Environmental
Bhushan Umesh SalviBhushan Umesh Salvi
Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)