Syed Huda
Brampton,ON
Summary
Accomplished leader with a proven track record at Pregame, enhancing operational efficiency and fostering teamwork. Expert in strategic planning and execution, I've driven process improvements and leadership development, significantly surpassing revenue targets. Skilled in operations management and employee development. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in retail management and corporate operations
Overview
14
14
years of professional experience
Work History
Director of Operations
Pregame
02.2021 - 06.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Surpassed annual revenue targets by over $100, 000 through effective oversight of daily operations and strategic initiative implementation.
- Streamlined retail operations by implementing efficient project management processes and tools.
- Accomplished multiple tasks within established timeframes.
Architectural Designer
Mattamy Homes
07.2018 - 04.2024
- Worked closely with multi-disciplinary team to design residential and commercial projects in Mississauga, Ontario and Milton, Ontario
- Created graphic renderings and models using CAD software's and Revit.
- Optimized space planning solutions for various projects types including residential, commercial, and institutional facilities.
- Collaborated with multidisciplinary teams to create functional, efficient, and visually appealing spaces for clients.
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process.
- Improved overall project outcomes by utilizing advanced software tools for 3D modeling, rendering, and virtual reality presentations.
- Researched building codes and requirements and applied to design planning.
Manager of Business Development and Sales
Pregame
01.2019 - 02.2021
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved and surpassed sales goals by 53%
- Led team meetings of over 25 employees, focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Director of Marketing
Pregame
03.2018 - 03.2019
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Increased brand awareness by implementing targeted marketing campaigns. I
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
Manager
Pregame
01.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Operations Manager
Sports Centre
04.2015 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Project Manager
Graywood Development
01.2018 - 02.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
Restaurant Manager
Touch Of Spice
02.2013 - 03.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Regional Managing Director
Popeyes Chicken & Biscuits
02.2010 - 03.2013
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Developed and executed regional marketing strategies, resulting in increased brand awareness and customer engagement.
- Negotiated contracts with clients, securing favorable terms that contributed to long-term profitability for the organization.
- Expanded market share through the identification of new growth opportunities and the development of targeted sales campaigns.
- Strengthened relationships with key industry partners to increase network reach and generate new business opportunities.
- Improved staff retention rates by creating an engaging work environment, addressing employee concerns, and providing ongoing professional development opportunities.
- Increased regional revenue by implementing strategic sales initiatives and fostering strong client relationships.
- Conducted regular performance reviews for direct reports to identify areas for improvement, leading to enhanced workforce capabilities.
Education
Bachelor of Science - Architectural And Engineering Technology
Ryerson University
Toronto, ON04.2017
Architectural And Building Technology
Humber College
Toronto, ON04.2014
Skills
- Operational Efficiency
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Process Improvements
- Cost Estimation Techniques
- CAD Software Mastery
- Leadership training
- Workforce Planning
- Teamwork and Collaboration
- Employee Development
- Microsoft Teams
- Microsoft PowerApps
- OneDrive for Business
- E-commerce strategy
- Budget Planning
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Director of Operations
Pregame
02.2021 - 06.2024
Manager of Business Development and Sales
Pregame
01.2019 - 02.2021
Architectural Designer
Mattamy Homes
07.2018 - 04.2024
Director of Marketing
Pregame
03.2018 - 03.2019
Project Manager
Graywood Development
01.2018 - 02.2020
Manager
Pregame
01.2017 - 03.2019
Operations Manager
Sports Centre
04.2015 - 01.2017
Restaurant Manager
Touch Of Spice
02.2013 - 03.2015
Regional Managing Director
Popeyes Chicken & Biscuits
02.2010 - 03.2013
Bachelor of Science - Architectural And Engineering Technology
Ryerson University
Architectural And Building Technology
Humber College
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