Syed Hossain
Montreal,QC
Summary
High energy level, good at multi-tasking, Competitive, Ambitious, Outstanding worker under pressure. Experience in Call centers in sales and recruitment. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
7
7
years of professional experience
Work History
Night Auditor
Marriott Residence INN
Montreal, QC
12.2022 - Current
- Answered telephone calls from customers related to billing inquiries or complaints.
- Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Recruiter/Consultant
Randstad
01.2022 - Current
- Facilitated the hiring process, prescreened candidates with detailed phone screens, evaluating candidates' capability with a specific requirement
- Responsible for Recruitment Department Management
- Participate in and/or lead diversity recruiting strategies to attract a diverse talent pool
- Provided Human Resources support
- Scheduling new hire post-offer appointments
- Maintaining communication with new-hire employees, hiring managers, and relevant Human Resource (HR) partners
- Assists with the recruitment and interviews of potential candidates
- Weekly stand-ups with Recruiters to collaborate on high priority roles
- Coordinated with IT team leaders to forecast hiring needs and department goals
- Conducting market research and determining appropriate recruitment channels within given industries, e.g., job boards, professional associations, educational associations, etc
- Able to do full cycle candidate management.
Claims Processor
Chubb
01.2020 - 01.2021
- Responsible for quoting new business, issuance of endorsements and renewal policies
- Work with internal and external business partners to provide products and services
- Complete Assigned tasks and any other duties as assigned
- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
IT Support Specialist(Contract)
Telus Health
01.2020 - 01.2021
- Identify, evaluate and assist with the implementation of information to provide systemic monitoring of the information
- Demonstrate practical knowledge and problem-solving strategies
- Keep abreast of new developments in software and hardware
- Effectively communicate IT vision and explains in understandable terms with clients.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Answered user inquiries to resolve computer software or hardware operation problems.
01.2017 - 01.2018
- Collaborate with others to ensure clients are connected to the right people and opportunities
- Listen, ask questions, and put yourself in the client's shoes to quickly and efficiently resolve their issues
- Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions
- Deeply understand CIBC's suite of credit card products and use your knowledge to connect clients with the right product opportunities
- Proactively suggest credit card options that will help clients achieve their financial goals
- Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client.
Customer Service and Sales Specialist
Teleperformance
01.2017 - 01.2018
- Aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
- Able to remain calm with irate customers and in other high-pressure situations
- Effectively communicate value and quality of the merchandise while sharing the current promotions and offers solutions for 'out of stock' items when necessary
- Proactively contribute to creating a team atmosphere that is flexible and enjoyable
- Addressed customer's needs in multiple departments – Advised and helped locating an appropriate merchandise according to their needs
- Build productive trust relationships with customers
- Demonstrate professional attitude toward customer satisfaction
- Maintain in-stock shelves and presentable condition assigned area.
Financial Service Representative
Cibc, Cibc 1155 Boul Rene Levesque
2020 - 2021
- Credit Cards, Offer an exceptional client experience by providing support to clients and helping them manage their credit card products
- Focus on each client experience and connect on a personal level to make every interaction meaningful.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Arts -
Concordia University
Montreal, QC12.2023
Social Sciences -
Dawson College
Montreal, QC06-2020
Skills
- Flexible and Adaptable
- Excellent Multitasking Abilities
- Client Relations
- Employee Relations
- Procedure Compliance
- Information Protection
- Pre-Employment Screening
- Candidate Sourcing
- Talent Acquisition
- Human Resources Support
Languages
- English
- French
- Bengali
Timeline
Night Auditor
Marriott Residence INN
12.2022 - Current
Recruiter/Consultant
Randstad
01.2022 - Current
Claims Processor
Chubb
01.2020 - 01.2021
IT Support Specialist(Contract)
Telus Health
01.2020 - 01.2021
01.2017 - 01.2018
Customer Service and Sales Specialist
Teleperformance
01.2017 - 01.2018
Financial Service Representative
Cibc, Cibc 1155 Boul Rene Levesque
2020 - 2021
Bachelor of Arts -
Concordia University
Social Sciences -
Dawson College
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