Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SYED AZHERUDDIN SOHAIL

SCARBOROUGH,Ontario

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused sales consultant with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Organized Warehouse Supervisor offering 2 years of shipping and receiving experience acquired through warehouse roles. Excels in managing warehouse logistics and leading inventory audits. Versed in purchasing, vendor relationship management and shipping documentation.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

The Honest Butcher
01.2023 - 07.2023
  • Facilitated knowledge-sharing sessions for team members to enhance skills.
  • Prepared feedback summaries to share insights with management.
  • Conducted performance reviews to promote professional growth within team.
  • Resolved customer complaints by implementing immediate solutions.
  • Analyzed service processes by identifying areas for improvement.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Sales Consultant

RAK BANK
04.2019 - 08.2021
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging
  • Used prospecting and client development techniques to produce more than fresh leads and maintain solid conversion rate
  • Responded to telephone and in-person requests for information
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment
  • Maintained organized, presentable merchandise to drive continuous sales
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Customer Service Officer

RAK BANK
10.2015 - 04.2019
  • Promoted company brand and unique offerings through personalized customer service
  • Assisted call-in customers with questions and orders
  • Capitalized on upselling chances to achieve over in personal monthly revenue
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Consistently maintained customer service satisfaction ratings through quality control
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget
  • Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers on company systems, form completion, and access to services
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Documented customer interactions, ensuring all records were accurate and up-to-date.

Warehouse Supervisor

H&H TYRES
09.2011 - 08.2013
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
  • Managed resource allocation and scheduling of all employees
  • Started up and shut down processing equipment
  • Supported production workers in meeting goals without compromising safety and compliance
  • Monitored adherence to safety protocols and company policies by staying attentive to details
  • Maintained high levels of accuracy in daily operations
  • Supervised warehouse operations by managing employees during shifts
  • Completed daily operations on time and maintained high standards of accuracy
  • Supervised shipping and handling operations

Education

BUSINESS DIPLOMA - Business

CITY BUSINESS COLLEGE
LONDON UK
12.2011

Skills

  • Product and service knowledge
  • Lead prospecting
  • Leadership
  • Strategic Planning
  • Sales expertise
  • Problem solving strength
  • Customer service
  • Time management
  • Staff Training
  • Customer Relations
  • Performance improvement

Languages

English

Timeline

Customer Service Supervisor

The Honest Butcher
01.2023 - 07.2023

Sales Consultant

RAK BANK
04.2019 - 08.2021

Customer Service Officer

RAK BANK
10.2015 - 04.2019

Warehouse Supervisor

H&H TYRES
09.2011 - 08.2013

BUSINESS DIPLOMA - Business

CITY BUSINESS COLLEGE

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SYED AZHERUDDIN SOHAIL