Syed Ali Rizvi
St. Catharines,ON
Summary
Driven professional with a proven track record in customer service and problem-solving, honed across roles at Pennzoil and Future Tech Computers. Excelled in enhancing customer satisfaction and safety compliance, demonstrating exceptional attention to detail and relationship-building skills. Adept at leveraging teamwork and a flexible schedule to exceed employer expectations, without relying on numerical percentages for impact.
Overview
6
6
years of professional experience
Work History
Oil Change Technician
Pennzoil
St. Catharines, ON
03.2023 - 06.2024
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Tire Changer
Q-Tires Plus
St. Catharines, ON
01.2022 - 03.2023
- Utilized advanced tools and equipment to accurately balance wheels, reducing wear on tires.
- Contributed to shop efficiency by maintaining inventory levels of tools, supplies, and tires.
- Improved customer satisfaction by efficiently changing tires and ensuring proper installation.
- Built trust with customers through transparent communication about necessary repairs or replacements.
Community Service Volunteer
Razavi Islamic Centre
Hamilton, ON
01.2019 - 05.2019
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
Sales Representative
Future Tech Computers
St. Catharines, ON
05.2018 - 05.2019
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Laura Secord Secondary School
St. Catharines, ON06.2021
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Safety Compliance
- Relationship Building
- Flexible Schedule
- Problem-solving capabilities
- Willing to Learn
- Teamwork and Collaboration
- Hardworking and Dedicated
- Team Player
- Time Management
- Work Area Cleanliness
- Customer Satisfaction
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Oil Change Technician
Pennzoil
03.2023 - 06.2024
Tire Changer
Q-Tires Plus
01.2022 - 03.2023
Community Service Volunteer
Razavi Islamic Centre
01.2019 - 05.2019
Sales Representative
Future Tech Computers
05.2018 - 05.2019
Laura Secord Secondary School