SYED ALI
Scarborough,ON
Summary
Highly organized Customer Service Representative, offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
5
5
years of professional experience
Work History
CREDIT CARD SPECIALIST
TD CANADA TRUST
01.2022 - 02.2024
- Assisted in acquisition of new cards with data entry and verification of accurate information
- Always provided Legendary Customer Service
- Won Brilliant Basic customer service award twice in one year
- Actively became popular with the customers due to an empathetic, friendly, and energetic attitude
- created and led a team with colleagues to come up with ways to create a better experience for customers
- Evaluated customer records and recommended payment plans, based on earnings, savings data, payment history and purchase activity
- Worked flexible hours across night, weekend, and holiday shifts.
- Consulted with customers to resolve complaints and verified financial and credit transactions
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money.
- Worked effectively in fast-paced environments.
SALES AND CUSTOMER SERVICE
MBE Inc
04.2019 - 11.2022
- Identify Customer needs and sales of appropriate items of the company like retail ATMs, POSs (Debit Machines), etc
- Handle inbound calls and inquiries regarding sales and accounts of the clients
- Making outbound cold calls for sales leads along with inbound sales and service calls
- Selling of products and services that have been tailored to meet the needs of a diverse customer segment in the market
- Consistently achieving sales targets and standards by meeting monthly targets set by company
- Handle incoming inquiries with sensitivity and recognizing customers merchant relationships
- Handle customer's complaints efficiently and solving appropriately.
Education
Marketing Diploma - Business
GEORGE BROWN COLLAGE
200 King St E 06.2020
Skills
- Client Relationship Building
- Application processing
- Transaction monitoring
- Payment Processing
Timeline
CREDIT CARD SPECIALIST
TD CANADA TRUST
01.2022 - 02.2024
SALES AND CUSTOMER SERVICE
MBE Inc
04.2019 - 11.2022
Marketing Diploma - Business
GEORGE BROWN COLLAGE
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