Syed Abdul Muqsit
Nanded
Summary
Operations Engineer with expertise in designing and maintaining successful design and production frameworks. Implements operational principles to enhance production while prioritizing personnel safety and morale.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations & Quality Engineer
TELUS INTERNATIONAL
Noida
08.2021 - Current
- Worked closely with diverse teams to understand project needs and create thorough test blueprints.
- Configured firewalls, routers, switches, wireless access points, VPNs, and other network devices.
- Performed regular system maintenance tasks such as patching, security updates, disk defragmentation.
- Demonstrated proficiency in executing both manual and automated tests to identify defects, resulting in superior software quality.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided end-user support for issues related to computer hardware and software configuration or usage.
- Contributed to problem management efforts by offering timely updates, effective solutions, and valuable insights on recurring problems. Assisted in mitigating system disruptions and enhancing user experience.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
- Analyzed and resolved reported incidents promptly while adhering to the agreed SLO to minimize work disruption for users.
- Enhanced communication with development teams by documenting test results and reporting defects through the use of JIRA bug tracking tools.
- Assisted in migration from legacy systems to cloud based solutions.
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
- Troubleshoot and resolve technical problems related to server hardware, software applications, operating systems, and networking protocols.
- Developed procedures for backing up and restoring databases, as well as monitoring database performance and tuning SQL statements.
- Migrated existing databases from one platform to another while ensuring minimal downtime.
- Analyzed log files to detect potential errors or abnormalities within the system.
- Created custom reports based on customer requests using SQL queries.
- Collaborated with developers in designing efficient data models which are optimized for storage and retrieval of data.
- Managed user accounts and support systems within complex Oracle database and cloud systems.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Configured virtualized environments using VMware vSphere ESXi 6.0, 6.5, 7.0.
- Investigated customer reported issues by reproducing bugs in staging environment.
- Assisted in developing processes that would improve overall code quality.
- Implemented automation scripts using scripting languages like JavaScript, Python or Bash.
- Ensured compliance with established coding standards during development phase.
- Performed root cause analysis for detected faults and developed corrective actions.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Collaborated with engineering teams to establish quality criteria for new products.
- Managed supplier quality performance, ensuring materials met stringent quality requirements.
- Utilized statistical process control techniques to monitor and control manufacturing processes.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Produced test scripts for new automated software testing rounds.
- Simulated software production environments to allow for enhanced testing.
Education
Bachelor of Fine Arts - Game Art & Design
Jawaharlal Nehru Architecture And Fine Arts University
Telangana07.2017
Intermediate -
Maharashtra State Board of Secondary and Higher Secondary Education
07.2015
Skills
- Facility Management
- Technical Analysis
- Production Planning
- Operational Analysis
- Staff Training and Development
- 5S methodology
- KPI Tracking
- Workflow Optimization
- Operations Management
- Data Analysis
- JIRA
- Postman
- Data Modeling
- Patch management
- Incident Management
- Database migration
- Disaster Recovery
- Microsoft SQL
- Database analysis
Accomplishments
- Received promotion for the outstanding performance in project BAPIS.
- Employee of the Month, Project E-Bill, 08/2023
Projects
Project Beetle, BAPIS, SNOW, CCAI, E-Bill, Project Sunfish, IVR (Contact Centre Enterprise), Project Chameleon, Project Marvel, Project Skywalker.
Certification
- ITIL 4 Foundation
Timeline
IT Operations & Quality Engineer
TELUS INTERNATIONAL
08.2021 - Current
Bachelor of Fine Arts - Game Art & Design
Jawaharlal Nehru Architecture And Fine Arts University
Intermediate -
Maharashtra State Board of Secondary and Higher Secondary Education
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