Syed Abdul Gaffar
TORONTO,ON
Summary
Results-oriented Sales and Operations Manager with 4 years of expertise in driving revenue growth, optimizing operational efficiency, and managing high-value client relationships. Known for leading teams to exceed targets and building strong vendor partnerships that enhance profitability. Formerly a Relationship Manager, excelling in corporate leasing and collaborating with senior leadership to deliver strategic business outcomes. Proficient in SAP for CRM and sales management, with a talent for thriving in dynamic, high-pressure environments while consistently achieving exceptional results.
Overview
4
4
years of professional experience
Work History
Manager - Sales & Operations
Univercell Canada
Toronto, Ontario
12.2022 - Current
- Managed relationships with key B2B partners, including vendors and wholesalers, to secure cost-effective solutions, ensuring the best pricing and availability for retail operations, while maintaining a strong focus on customer service excellence.
- Developed and implemented strategic sales initiatives by analyzing market trends and client needs, resulting in improved sales productivity and long-term client satisfaction.
- Drove revenue growth across all retail locations, achieving a significant increase in overall sales by optimizing sales strategies, improving customer engagement, and aligning the team with key business objectives.
- Led a team of 16 sales professionals across 8 retail stores, driving performance through continuous training, development, and strategic goal alignment.
- Negotiated and closed high-value deals, contributing to overall profitability by streamlining processes and delivering value-added solutions for clients.
- Optimized business operations, ensuring efficient cost control, process improvements, and revenue optimization in line with company financial goals.
Relationship Manager - Corporate Sales
MG Motors India
Hyderabad, Telangana
12.2020 - 12.2022
- Led a team of 8 sales professionals, driving 25% growth in B2B sales by building strong client relationships, creating tailored solutions, and implementing data-driven sales strategies.
- Managed high-value corporate accounts, negotiating deals that resulted in a 30% increase in annual revenue, while consistently delivering solutions that enhanced client productivity and efficiency.
- Provided operational support for large-scale infrastructure projects, such as EV charging station installations, working closely with construction and technical teams to ensure seamless project execution and high client satisfaction.
- Developed strategic sales plans that consistently exceeded targets by 20%, focusing on understanding customer needs and delivering solutions that met their long-term objectives.
- Utilized SAP for CRM to manage sales pipelines, client interactions, and post-sale support, optimizing customer engagement and improving overall business efficiency.
- Worked cross-functionally with internal teams to enhance sales offerings, leading to a 12% reduction in operational costs and delivering greater value to clients.
Education
Post Graduate - Business Management
Georgian College
Barrie, ON09-2024
Post Graduate - Quality Assurance - Manufacturing And Management
Conestoga College
Waterloo, ON12-2023
Bachelor of Engineering - Mechanical Engineering
Osmania University
Hyderabad, Telangana09-2020
Skills
- B2B Sales Expertise
- Effective Account Management
- Strong Client Relations
- Consultative Sales Approach
- Advanced Negotiation Skills
- Strategic Territory Management
- Proficient in SAP CRM
- Data-Driven Sales Strategy
- Cross-Functional Team Collaboration
- Leadership and team development
- Exceptional Customer Service
Timeline
Manager - Sales & Operations
Univercell Canada
12.2022 - Current
Relationship Manager - Corporate Sales
MG Motors India
12.2020 - 12.2022
Post Graduate - Business Management
Georgian College
Post Graduate - Quality Assurance - Manufacturing And Management
Conestoga College
Bachelor of Engineering - Mechanical Engineering
Osmania University
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