Dynamic and creative professional with experience in customer service, team leadership, social media management, client relations, inventory oversight, and staff training, while also developing engaging digital content and managing online platforms to enhance brand awareness. Passionate about digital marketing, communication, and fostering positive team environments in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Manager
Jitter Bean Specialty Coffee
Arcata
10.2024 - Current
Managed daily operations of coffee shop, ensuring smooth workflow and high service standards.
Oversaw inventory management, including ordering and restocking supplies.
Trained and supervised staff on customer service techniques and beverage preparation, enhancing team skills and service quality.
Conducted employee performance evaluations, fostering team development and accountability.
Provided leadership during times of organizational change or crisis situations.
Enforced customer service standards and resolved customer issues, maintaining high quality service and customer satisfaction.
Implemented quality control measures to uphold company standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Freelance Photographer and Videographer
Self Employeed
Eureka
04.2022 - Current
Cultivated client relationships to align photography with their vision and preferences.
Oversaw social media accounts to highlight portfolio and engage potential clients.
Researched trends in photography to stay updated with market demands and styles.
Documented special events, parties, and portraits to create lasting memories for clients.
Deliver quality products within deadlines established by clientele.
Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
Scouted locations and curated props for photography shoots.
Social Media Manager
Land Of Lovely
Eureka
02.2024 - 06.2024
Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Monitored social media trends to shape content strategy and align with audience interests.
Developed and scheduled posts to enhance online engagement and visibility.
Managed the daily operations of all assigned social media accounts.
Prepared monthly calendar to streamline content management across multiple platforms.
Participated in brainstorming sessions with other professionals to generate innovative ideas.
Education
Some College (No Degree) - Business Administration
College of The Redwoods
Eureka, CA
05-2026
Skills
Team leadership
Client relations
Scheduling and coordination
Customer service
Social media management
Content creation
Brand Awareness
Trend Research
Inventory management
Time management
Event photography
Languages
English
Native/ Bilingual
Timeline
Manager
Jitter Bean Specialty Coffee
10.2024 - Current
Social Media Manager
Land Of Lovely
02.2024 - 06.2024
Freelance Photographer and Videographer
Self Employeed
04.2022 - Current
Some College (No Degree) - Business Administration