SYDNEY IDLE
Port Alice,Canada
Summary
An experienced administrative assistant with expertise in dental insurance processing. Proven ability to work independently while prioritizing tasks. A fast learner and supportive team player with a strong focus on customer service.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Landmark Dental
10.2022 - 01.2023
- Managed the office independently while prioritizing quality patient-focused care and education, warmly welcomed new and current patients to the office
- Checked voicemail and email regularly for any important messages or changes in the schedule, called/texted/emailed patients to confirm their appointments, added important notes to patients files
- Maintained a clean office and working area
- Reviewed the schedule for today and coming days to optimize production, prepared consent forms for patients
- Verified insurance coverage for the day and coming days, sent out estimates to insurance companies on behalf of patients electronically or by email/mail and calculated the patient's estimated portion or created follow ups
- Prepared day end deposit, counted and logged float, calculated adjustment totals and closed out a balanced day or problem solved to fix issues
- Followed up with patients to rebook their appointments and ensured each patient leaves the office with their next appointment scheduled
- Documented detailed notes into patient file, updated patient records, created detailed follow ups for myself and other staff to ensure the best care of patients
- Collected accurate amounts from patients or collected estimated portions and communicated clearly with the patient
- Received/sent out referrals and lab cases to/from offices
Admin Assistant and Hygiene Scheduling Coordinator
Jagare Ridge Dental
03.2022 - 01.2023
- Greeted new and current patients to the office, performed daily opening and closing office duties
- Collaborated with other administrative assistants and team members in a busy office environment
- Worked with owners, management and dental hygienists to optimize hygienists schedule and promote optimal office production
- Consulted with patients regarding their insurance coverage, their personalized treatment plan and their payment options
Administrative Assistant
Westview Dental
08.2021 - 02.2022
- Checked in/out patients, answered multiple phone lines, confirmed appointments, billed to insurance companies, collected payments
- Verified insurance coverage for government insurance plans and followed up with patients
- Posted insurance payments efficiently and accurately, FIFO'd accounts, scanned and faxed documents
- Educated patients on their insurance coverage if possible or gave the patient the resources and questions to ask their insurance company about what coverage they have
- Monitored and maintained office supplies inventory, sorted and received mail, scheduled courier pick ups
Administrative Assistant
St. Albert Dental Centre
06.2020 - 07.2021
- Reduced patient cancellations by screening new patients and confirming their appointments during the scheduling process
- Submitted claims and predeterminations to insurance companies and followed up with patients regarding their estimated portion for basic and major dental work
- Listened actively to patients to address and resolve their concerns, documented important notes into the patients file and updated patient records
- Assisted staff members to ensure the office ran smoothly
Crew Trainer/Crew Member
McDonalds
07.2017 - 06.2019
- Trained, assisted and motivated employees in-order-to deliver gold standard food and beverages to guests in a timely manner
- Monitored guest flow inside restaurant and drive through to determine stock needs
- Helped restaurant achieve record sales by efficiently taking orders, upselling and expediting orders to avoid guest wait times
Education
Office Assistant Certificate - Medical Major
Grant MacEwan University
Edmonton, AB03.2020
Skills
- Prioritization
- Customer service
- Quick learner
- Team player
- Attention to detail
References
References available upon request
Timeline
Administrative Assistant
Landmark Dental
10.2022 - 01.2023
Admin Assistant and Hygiene Scheduling Coordinator
Jagare Ridge Dental
03.2022 - 01.2023
Administrative Assistant
Westview Dental
08.2021 - 02.2022
Administrative Assistant
St. Albert Dental Centre
06.2020 - 07.2021
Crew Trainer/Crew Member
McDonalds
07.2017 - 06.2019
Office Assistant Certificate - Medical Major
Grant MacEwan University
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